🚀 go-pugleaf

In ba.internet Byg Wu <bw@semaphorecorp.com> wrote:
> In article <9mjea5$red$1@news.panix.com>, John Detke <jdetke@panix.com> wrote:

>> I wasn't too pleased with the hoops they asked me to jump thru.

> We ran into the same baloney.  After wasting a week waiting on sonic, we
> instead went with redshift for monterey county and surfnetusa for santa
> cruz county.  Ordering was quick and easy with both those isp's (esp.
> surfnetusa), and things are moving along (already have scheduled install
> dates, etc.).


I really don't understand what's so incredibly difficult about this
Sonic/DSL ordering process.

In order to receive any services from any organization on an ongoing basis,
you almost always must set up an account with that organization.  This is
universally true with commercial ISPs.  With Sonic, they require you to set
up an account before you can get DSL.  Setting up an account requires 3
months prepayment (the full dollar amount of which applies to your service),
rather than a nonrefundable installation fee.  Sounds reasonable to me.

What's the big deal?  I've done two of these with Sonic and never had a bit
of trouble.  Setting up an account took an insigificant amount of time, and
getting DSL was hampered only by screwups on the part of ASI and myself.

-- 

Graham Freeman
http://www.calteg.org/