Re: Sonic DSL ordering: need to jump thru hoops

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Article #240

#240

From: Byg Wu
Date: Wed, 05 Sep 2001 01:03

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In article <umbl7.230$bJ2.1080@typhoon.sonic.net>, graham@calteg.org wrote:

> What's the big deal?

sonic made us wait a week to "qualify the line" (telling us there was
nothing more we could do in the mean time) THEN told us we had to send in
a check and a form.  and we had to call them to goose each step along.

not a big deal, but slow service and required info wasn't forthcoming. 
who's servicing whom?

surfnetusa immediately took the order verbally, "qualified the line" in 15
minutes, called back later with the expected turn-on date, and didn't
require a check or form or account.  quick and painless.  redshift was
almost as fast and easy.

with tycho's cutoff rapidly approaching, we didn't want to risk wasting
more time with sonic only to discover yet another unknown redtape hurdle.

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References: <9mjea5$red$1@news.panix.com> <bw-0409010543090001@semaphorecorp.com> <umbl7.230$bJ2.1080@typhoon.sonic.net>

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Date: Tue, 04 Sep 2001 18:03:28 -0700
From: bw@semaphorecorp.com (Byg Wu)
Newsgroups: scruz.general,ba.internet
Subject: Re: Sonic DSL ordering: need to jump thru hoops
Message-ID: <bw-0409011803280001@semaphorecorp.com>
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