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Article #25

Re: Cable Modem & Internet Gaming Question

#25
From: Michael Marion
Date: Sat, 18 Dec 1999 00:00
32 lines
2582 bytes
Steve wrote:
 
> Then you need to get on the phone with supervisors and managers. I have
> RR and have found their tech support to be 110%. Sounds like you have
> talked to the wrong person!

You have RR in a completely different city with different managers and such...
the ones here have been unresponive to all of our Emails, calls, etc.

Today, I do note that they've got a message on the network status page:

>> Slowness to some sites on the Internet during evening hours. This
>> internal San Diego networking issue which covers all customers is being
>> addressed by our Engineers, who are working on a networking fix. We have
>> isolated the issue and will be making immediate routing changes internally
>> throughout the rest of the day. Customers may notice intermittent changes to
>> the path to different Internet sites this afternoon. 

So at least they've _finally_ admitted that there's an internal routing issue...
and are trying to fix it.

I'm not going to hold my breath though.

--
Mike Marion -  Unix SysAdmin/Engineer, Qualcomm Inc.
Lisa: "As you know, we've been swimming. And we've developed a taste for it. We
agree that getting our own pool is the way to go. Now before you respond, you
should know that your refusal will result in months and months of..."
Bart, Lisa: "CanwehaveapoolDad? CanwehaveapoolDad? CanwehaveapoolDad?
CanwehaveapoolDad? CanwehaveapoolDad?"
Homer: "I understand. Let us celebrate our agreement with the adding of
chocolate to milk." -- Simpsons
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References: <38584592.D4F15028@home.com> <GEk64.8288$c94.125565@news1.rdc1.sdca.home.com> <u4l64.151$v9.16157@news1.sshe1.sk.home.com> <3859EA4E.94C7795D@qualcomm.com> <385A6369.12B2EEE2@worldnet.att.net>

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From: Michael Marion <mmarion@qualcomm.com>
Subject: Re: Cable Modem & Internet Gaming Question
Date: 1999/12/18
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