re: cox@home (cont)

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Article #356

#356

From: Michael Lodman
Date: Sat, 29 Sep 2001 03:34

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2584 bytes

Me:

What is the "issue"? You have yet to state what it is. As far as this
customer can tell, Cox as a corporation is using DOCSIS modems, is on the
@Home network, and is using Com21 modems in other locations. What is wrong
with the San Diego network?

What corporate decision are you referring to? By the way I am using the
only email that the telephone support gave me last night. If you have a
better one, a more "corporate" email address, please feel free to share it.
You could have at any time, you know.

You have a truly bizarre attitude towards your customers - not to mention a
quite juvenile final riposte.

Cox Customer "Service":

Write in to complain all you want.  The proverbial "squeaky wheel" will 
not get oiled.  That sort of behaviour does not get rewarded here.  Some
think that they can resolve their issues through being vocal and 
persistent, it doesn't alter the issue.  You will not engage us in a 
debate, you will only waste time typing.  This is a technical support 
desk that you are writing and holding accountable for a corporate 
decision.  Further e-mails from you on this topic will not be answered. 
This one was only read up until the third line.

Sincerely,
SD CCC HSD - Bryan
HSD Online Support Team

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Newsgroups: sdnet.general,alt.cable-tv.re-regulate,cableinet.cable_modems,comp.dcom.modems.cable,sdnet.cablemodems
Subject: re: cox@home (cont)
From: Michael Lodman <jlodman@home.com>
References: <Xns912ACE9FA4A44jlodmanhomecom@24.0.3.73>
Organization: South Park Elementary
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