🚀 go-pugleaf

   I'm sorry to hear that type of answer to your problem. Be assured, it isn't
that way everywhere. If I were you, I would definitely forward any and all
correspondence you have had to their corporate office for review to see if that
is indeed their policy in regards to the modem and their customer service
procedures.


Michael Lodman wrote:

> Me:
>
> What is the "issue"? You have yet to state what it is. As far as this
> customer can tell, Cox as a corporation is using DOCSIS modems, is on the
> @Home network, and is using Com21 modems in other locations. What is wrong
> with the San Diego network?
>
> What corporate decision are you referring to? By the way I am using the
> only email that the telephone support gave me last night. If you have a
> better one, a more "corporate" email address, please feel free to share it.
> You could have at any time, you know.
>
> You have a truly bizarre attitude towards your customers - not to mention a
> quite juvenile final riposte.
>
> Cox Customer "Service":
>
> Write in to complain all you want.  The proverbial "squeaky wheel" will
> not get oiled.  That sort of behaviour does not get rewarded here.  Some
> think that they can resolve their issues through being vocal and
> persistent, it doesn't alter the issue.  You will not engage us in a
> debate, you will only waste time typing.  This is a technical support
> desk that you are writing and holding accountable for a corporate
> decision.  Further e-mails from you on this topic will not be answered.
> This one was only read up until the third line.
>
> Sincerely,
> SD CCC HSD - Bryan
> HSD Online Support Team