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From: Owner-OS2News@teamos2.org

Subject: OS2News: OS/2 Warp Server to Include Features Benefiting Mobile Users

IBM's OS/2 Warp Server to Include Features Benefiting Mobile Users
February 7, 1996
 
AUSTIN, Texas, February 6, 1996 . . . IBM's OS/2 Warp Server
operating system, currently in final testing, will include new
features to make life much easier for users who spend a lot of time
out of the office:  Mobile File Synchronization, which updates server
files with changes made to client files during remote use; and AskPSP,
an on-line technical support tool that OS/2 clients can access
remotely.
 
"More and more people today are picking up their laptops,
disconnecting from the server and working at home or from a hotel
room," said Art Olbert, director of product management, IBM Personal
Software Products.  "Both of these new features, along with OS/2 Warp
Server's excellent remote access capabilities, address the needs of
this growing set of users and add to the list of reasons why OS/2 Warp
Server will be the server operating system of choice."
 
Keeping in Synch...
 
The remote access features in OS/2 Warp Server allow users to
remotely log onto the network, upload and download data and print
documents to other facilities.  Mobile File Synch builds upon these
features by synchronizing client and server files when a mobile user
reconnects to the server.
 
When a user on an OS/2 client machine is connected to the server
and performing normal tasks, the Mobile File Synch program stores all
of the accessed files and directories to that client machine.  This
provides the user with access to those same files and directories,
even when physically disconnected from the server, and allows them to
read, update or delete the existing files and directories, or even to
create new ones.
 
The user can remain disconnected from the server for any length
of time and, when reconnected, Mobile File Synch detects any conflict
between the client and server files and automatically duplicates to
the server any tasks performed at the client.  Likewise, the client
user is notified of any changes made on the server and is given the
option to have the client files updated to reflect those changes.
This ensures that users are always working with the most current data.
 
Technical Troubles on the Road?... Just 'AskPSP'
 
AskPSP is an on-line system tool used to address technical issues
with OS/2 Warp, Warp Connect, Warp Server and LAN Server.  Now that
AskPSP is a part of Warp Server, mobile OS/2 clients can get technical
support on the road simply by accessing AskPSP when they remotely log
onto the server.  This eliminates the task of tracking down a
technical support person and provides users with their own personal
help desk, no matter where they are.
 
With AskPSP, the user can choose among several databases, called
"casebases," to quickly find solutions to common technical problems.
The casebases are created directly from calls coming into IBM
technical support centers, so they are always up-to-date.
 
The addition of AskPSP to OS/2 Warp Server will also allow system
administrators to quickly and easily obtain answers to questions
concerning their OS/2 clients.  For example, if an OS/2 client is
having trouble printing, the system administrator would simply access
the AskPSP program and type in the nature of the problem in plain
English.  AskPSP picks up the descriptors (key words) in the request,
performs a search and comes up with a set of answers ranked in order
of appropriateness.  If necessary, the program will also ask a series
of questions to further narrow down the list of possible solutions to
the problem.
 
The Complete Business Server Solution
 
OS/2 Warp Server is IBM's business server solution for customers
ranging from small businesses to large enterprises.  It provides an
integrated platform for the growing application server environment as
well as a complete set of traditional file and print services by
combining the battle-tested OS/2 Warp and LAN Server with a wealth of
functional enhancements in systems management, backup, remote access
and advanced print function.  OS/2 Warp Server has been distributed to
40,000 beta sites and is scheduled to ship this quarter.
 
* Indicates trademark or registered trademark of the IBM Corp.
 
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Please Note:
Questions about the content or currency of this press release
should be directed to your local IBM representative.