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Article #42Re: Aris Microsystems Customer Serivce
From: nigu
Date: Mon, 20 May 1996 00:00
Date: Mon, 20 May 1996 00:00
30 lines
2586 bytes
2586 bytes
Online Customer Service wrote: [Snipped] Dear ARIS, do you know how many Corporate Clients you are losing through the internet? Let me give you a piece of my mind, you must handly the consumers better, as they stand nothing to lose to voice their displeasure here. I belief that many of the pple here complaining does not own an ARIS, mostly the experiences are of their friends. Be sincere in your apology and take real actions with regards to CS, and you might be re-accepted, and given a break. Imagine you'll be bugged by all these postings for all the days until you lose all your business and eventually wind-up. No use using threat, or pushing responsibilities. Why should we get the blame after we paid you? Even if it is because of our ignorance, you should be the one educating us, thus convincing us of your sincerity and gain further business in our future upgrades. Hey man, I should be paid for this, educating you. Send your staff to Service Quality courses. Customers may be wrong, but they do not like to be blamed. They rather spend their money somewhere else.
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X-Google-Language: ENGLISH,ASCII-7-bit X-Google-Thread: 10beb8,c90fa7c0e63d63ca X-Google-Attributes: gid10beb8,public X-Google-Thread: 1081b0,c90fa7c0e63d63ca X-Google-Attributes: gid1081b0,public X-Google-Thread: f7f17,c90fa7c0e63d63ca X-Google-Attributes: gidf7f17,public X-Google-Thread: 115102,c90fa7c0e63d63ca X-Google-Attributes: gid115102,public X-Google-Thread: 10b46a,c90fa7c0e63d63ca X-Google-Attributes: gid10b46a,public X-Google-Thread: 110960,c90fa7c0e63d63ca X-Google-Attributes: gid110960,public X-Google-Thread: fe176,c90fa7c0e63d63ca X-Google-Attributes: gidfe176,public X-Google-Thread: 1019d9,c90fa7c0e63d63ca X-Google-Attributes: gid1019d9,public From: nigu <elmundo@pacific.net.sg> Subject: Re: Aris Microsystems Customer Serivce Date: 1996/05/20 Message-ID: <319FC6B2.6A62@pacific.net.sg> X-Deja-AN: 155663048 references: <4dppps$vj7@lantana.singnet.com.sg> <4dqkak$27t@lantana.singnet.com.sg> <4nfcvp$ld6@lantana.singnet.com.sg> <319D5238.1F8C@support.aris.com.sg> content-type: text/plain; charset=us-ascii organization: lookin' around mime-version: 1.0 newsgroups: sg.consumers,sg.marketplace,sg.singnet.marketplace,soc.culture.singapore,soc.culture.taiwan,soc.culture.hongkong,soc.culture.malaysia,biz.marketplace.computers.pc-clone,biz.marketplace.international,alt.folklore.computers,ba.market.computers,aus.computers,comp.forsale.computers,misc.computers.forsale x-mailer: Mozilla 2.02 (Win95; I)