🚀 go-pugleaf

Thank you for your comments.

nigu wrote:
> 
> Online Customer Service wrote:
> 
> [Snipped]
> 
> Dear ARIS,
> 
> do you know how many Corporate Clients you are losing through the internet?
> 
> Let me give you a piece of my mind, you must handly the consumers better, as they
> stand nothing to lose to voice their displeasure here. I belief that many of the
> pple here complaining does not own an ARIS, mostly the experiences are of their
> friends.
> 
> Be sincere in your apology and take real actions with regards to CS, and you
> might be re-accepted, and given a break. Imagine you'll be bugged by all these
> postings for all the days until you lose all your business and eventually
> wind-up.

It is evident from our participation in this discussion as well as the various improvement measures 
mentioned in our last postings, that REAL action was and is taken by ARIS.  

What we only request are REAL discussions on improvement of CS from all, not accusations and sacarstic 
remarks that is not only not constructive, but at times insulting and defamatory.  It is a waste of time, 
resources and extremely frustrating if newsgroups are full of vulgarities and wild accusations.

Though we have the courage and sincerity to come online and discusss openly on CS issues and have also 
created a CS server to help users, we are not implying that by simply doing so would exempt us from any 
liability, on the contrary, we acknowledge our responsibility and is trying very hard to let users have 
easier access to us.  

We are not asking for praise, but encouragement through constructive discussion, which benefits ALL.  

> 
> No use using threat, or pushing responsibilities. Why should we get the blame
> after we paid you? Even if it is because of our ignorance, you should be the one
> educating us, thus convincing us of your sincerity and gain further business in
> our future upgrades.

We would like to stress the fact that every individual and company has a threshold/limit with regards to 
insinuations, defamatory, insulting remarks that bear no truth.  

** In fact we have even encountered SOME irresponsible net-users who used someone else's e-mail account 
out of mischief to to make defamatory remarks.  In such cases what do you suggest an organization should 
do ? **

This posting is NOT meant to threaten anyone, but we are simply stating a fact that it is the legal right 
of any individual AND organization to seek legal action if there is any infringment of rights.  If not, 
how then are the rights of individuals and organizations protected ?  Remember, EVERYONE has legal rights.

> 
> Hey man, I should be paid for this, educating you.
> 
> Send your staff to Service Quality courses.
> 
> Customers may be wrong, but they do not like to be blamed. They rather spend
> their money somewhere else.

We have never blamed users eventhough it MAY be due to ignorance at times, which is why we have created a 
WWW site (http://www.aris.com.sg) for educating current and new users.  How many, IF ANY, other local 
computer companies care enough about CS to invest and maintain such an expensive service and hardware ?

It is out of goodwill and responsibility that we have introduced this service amongst a host of other 
measures to help users.  It's free, please make constructive use of it.  

THANK YOU very much for your comments..

Sincerely,
ARIS Internet Online Customer Service.
(custsvc@support.aris.com.sg)