🚀 go-pugleaf

Online Customer Service wrote:


> It is evident from our participation in this discussion as well as the various improvement measures
> mentioned in our last postings, that REAL action was and is taken by ARIS.

I hope it is a move that will benefit the users ultimately.

> 
> What we only request are REAL discussions on improvement of CS from all, not accusations and sacarstic
> remarks that is not only not constructive, but at times insulting and defamatory.  It is a waste of time,
> resources and extremely frustrating if newsgroups are full of vulgarities and wild accusations.
> 

Yes, and people are still telling you that for the past few months, they are still encountering problems such 
as Sound Card not compatible. It is not the two years ago you stated in you previous posting. Please 
acknowledge that fact and do something about it. Don't hide it.

> Though we have the courage and sincerity to come online and discusss openly on CS issues and have also
> created a CS server to help users, we are not implying that by simply doing so would exempt us from any
> liability, on the contrary, we acknowledge our responsibility and is trying very hard to let users have
> easier access to us.
> 

The intention is good, audience, please acknowledge this too.

> We are not asking for praise, but encouragement through constructive discussion, which benefits ALL.
> 

Yes, but please solve the existing pples problems. If they have a problem and voice it here, will you 
acknowledge them and solve it? No use telling them it's their fault or it's two years ago before I join the 
company, or keeping quiet about it. Face the problem as an organization and solve it.

> We would like to stress the fact that every individual and company has a threshold/limit with regards to
> insinuations, defamatory, insulting remarks that bear no truth.
> 

If they are stating facts, what can you do? Audience, please restrain from using vulgarities and please quote 
facts.

> ** In fact we have even encountered SOME irresponsible net-users who used someone else's e-mail account
> out of mischief to to make defamatory remarks.  In such cases what do you suggest an organization should
> do ? **
> 
> This posting is NOT meant to threaten anyone, but we are simply stating a fact that it is the legal right
> of any individual AND organization to seek legal action if there is any infringment of rights.  If not,
> how then are the rights of individuals and organizations protected ?  Remember, EVERYONE has legal rights.
> 

I and not posing any insults either. I am in a position in my organization that allows me to select the 
vendors and products for the organization. And one of the most important criteria is Customer Services. I am 
legally entitled to WRITE YOU OFF if you do not provide adequate after sales support, right? I'm not saying 
that all the other vendors that I select are tip top. I've changed many vendors because of Customer Services. 
I don't mind paying a couple of hundred more for each workstation if it means workable solutions and the 
machine doesn't bother me for the next 2 years. For higher end products, I pay a lot for installation charges 
just to make sure that the product is workable, although my staff could do the installation themselves. 

> 
> We have never blamed users eventhough it MAY be due to ignorance at times, which is why we have created a
> WWW site (http://www.aris.com.sg) for educating current and new users.  How many, IF ANY, other local
> computer companies care enough about CS to invest and maintain such an expensive service and hardware ?
> 

That's a good start, but please don't brag. Having a C.S. server may bring you more business, if you use it a 
a selling point. I'm sure you did not convince your management to set up a C.S. server to solve the existing 
problem, but telling them about the business potential. So, this is just a by-product.

> It is out of goodwill and responsibility that we have introduced this service amongst a host of other
> measures to help users.  It's free, please make constructive use of it.
> 

And must we be sooooo touch by your gesture? 

> THANK YOU very much for your comments..

somehow, I feel INSULTED by the way the THANK YOU is shouted.

> 
> Sincerely,
> ARIS Internet Online Customer Service.
> (custsvc@support.aris.com.sg)

I avoid using the term victims, as many posters here are not victims themselves. A lot are just mere 
audiences.

I sincerely advise ARIS computer to face the problems and admit faults if the fault lies with them, and be 
sincere in their apologies. Maybe you should change your sub-contractor for servicing. I also sincerely advise 
the people from using vulgarities when voicing their displeasure. Please stick to facts when you 
complain/report a problem.

THANK YOU