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Article #58Re: Aris Microsystems Customer Serivce
From: cnkoh
Date: Sun, 19 May 1996 00:00
Date: Sun, 19 May 1996 00:00
33 lines
3513 bytes
3513 bytes
>No one is perfect. But let me suggest you take IBM or HP as role models. I and >my friends have several occasions to use IBM's aftersales support and they are >simply first class. They spare no expense to please you, whether the fault is >yours or theirs. > > >/lzs > I'm fortunate to experience IBM after sales services too. I recalled sending my friend's laptop for servicing some time ago at IBM tower, I told them that it was urgent as my friend would be flying off the next day. The technican in-charge of repairing the laptop called up late in the evening (about 9:30) the very day, to clarify the condition of the laptop, very courteously, and informed me that I could collect the computer the next morning. I was so surprise that the service is F.O.C even though it does not invlove change of parts, since the warranty was over for aboiut a month. The receptionist was just as courteous. The techincan's name if I recalled correctly is known as 'Lambert'. I'm simply impressed. This is what I call 'Service' and customer satisfaction, Aris, can U match that kind of turn around time with knowledgable and good mannered technicans? Proof it to us with your actions. I would mind paying for a higher cost computer with good after sales service and I'm sure many will think the same. Hope that U (Aris) will take note of how these successful MNCs goes in terms of customers' satisfaction. Regards C. N. Koh P/S: I did not having any relationship with IBM so I'm not speaking on behalf of them.
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X-Google-Language: ENGLISH,ASCII-7-bit X-Google-Thread: 10beb8,c90fa7c0e63d63ca X-Google-Attributes: gid10beb8,public X-Google-Thread: 1081b0,c90fa7c0e63d63ca X-Google-Attributes: gid1081b0,public X-Google-Thread: 10b46a,c90fa7c0e63d63ca X-Google-Attributes: gid10b46a,public X-Google-Thread: 115102,c90fa7c0e63d63ca X-Google-Attributes: gid115102,public X-Google-Thread: fe176,c90fa7c0e63d63ca X-Google-Attributes: gidfe176,public X-Google-Thread: 1019d9,c90fa7c0e63d63ca X-Google-Attributes: gid1019d9,public X-Google-Thread: f7f17,c90fa7c0e63d63ca X-Google-Attributes: gidf7f17,public X-Google-Thread: 110960,c90fa7c0e63d63ca X-Google-Attributes: gid110960,public From: cnkoh@singnet.com.sg Subject: Re: Aris Microsystems Customer Serivce Date: 1996/05/19 Message-ID: <4nnkd9$cdk@lantana.singnet.com.sg> X-Deja-AN: 155611456 references: <4dppps$vj7@lantana.singnet.com.sg> <4dqkak$27t@lantana.singnet.com.sg> <4nfcvp$ld6@lantana.singnet.com.sg><4dppps$vj7@lantana.singnet.com.sg> <4dqkak$27t@lantana.singnet.com.sg> <4nfcvp$ld6@lantana.singnet.com.sg> <319D5238.1F8C@support.aris.com.sg> <4nko57$sj4@lennon.shim.org.sg> <319EBC07.3ED6@singnet.com.sg><4dppps$vj7@lantana.singnet.com.sg> <4dqkak$27t@lantana.singnet.com.sg> <4nfcvp$ld6@lantana.singnet.com.sg><4dppps$vj7@lantana.singnet.com.sg> <4dqkak$27t@lantana.singnet.com.sg> <4nfcvp$ld6@lantana.singnet.com.sg> <319D5238.1F8C@support.aris.com.sg> <4nko57$sj4@lennon.shim.org.sg> <319EBC07.3ED6@singnet.com.sg> <319DF3F3.1215@support.aris.com.sg> <4nlqt1$2a9@lennon.shim.org.sg> organization: Singapore Telecom Internet Service reply-to: cnkoh@singnet.com.sg newsgroups: sg.consumers,sg.marketplace,sg.singnet.marketplace,soc.culture.singapore,soc.culture.taiwan,soc.culture.hongkong,soc.culture.malaysia,biz.marketplace.computers.pc-clone,biz.marketplace.international,alt.folklore.computers,ba.market.computers,aus.computers,comp.forsale.computers,misc.computers.forsale