🚀 go-pugleaf

Unfortunately many, if not most, of the ISP's started with dial up service
where the equipment was in their shops and as such, under their control.
The new system has lots of problems.  I'm going through my own issues and I
personally feel that Covad is the major problem.  They have the ISP's
convinced that the is the ILEC's (and I'm sure it is partially), but their
own handling lacks a lot.  I'm trying to find an ISP who will offer
Northpoint or Rythms, but all in my area seem to deal with Covad for
residential service.  I could probably sell a hundred users in my
neighborhood (1,100 homes) but won't until they take a customer first
attitude.

Good luck.


Ian Storrs <storrs@bellsouth.net> wrote in message
news:MIms4.4076$jQ3.10099@news2.mco...
> Perhaps the fault is not entirely with Speakeasy, but they are the only
> point of contact for the end user. I cannot call COVAD, unless I pretend
to
> be an ISP. I cannot call Bellsouth. The process which Speakeasy has to
> follow up trouble tickets is useless. What good is it if they cannot even
> track an issue to completion? What good is it if COVAD technicians close
> trouble tickets without resolution, or openly lie? The buck stops with the
> ISP, that's what COVAD says, that's what Speakeasy says, and who am I to
> disagree? A pox on all of them.
> /Ian
>
> "Jose Ogando" <jose3030@speakeasy.net> wrote in message
> news:skt3bsk16kspbucjb7ik67ntmeckqoqqjt@4ax.com...
> > On Mon, 21 Feb 2000 21:04:44 -0500, "Ian Storrs"
> > <storrs@bellsouth.net> wrote:
> >
> > >
> > >Below is the final e-mail concerning my order for DSL from COVAD and
> > >SPEAKEASY. These two companies failed to get the line working in 4
> months.
> > >Indeed it seems that all they are capable of doing is opening and
closing
> > >trouble tickets in an effort to stall the end users. They openly lie to
> > >customers about resolution dates for technical issues. In short they
are
> > >unprofessional and border on fraudulent.
> > >
> > >Open letter to COVAD, SPEAKEASY and their potential customers
(victims).
> > >
> > >"Covad came to my house for the 3rd time, only to confirm that the line
> > >still does not
> > >work, which should have been obvious from my almost continuous calls to
> TAC.
> > >It soon became evident that NOTHING had been done to resolve this
issue,
> > >despite assurances by e-mail, phone and in TAC updates. This was a
total
> > >waste of my time, as were all previous visits. This level of service is
> > >totally unacceptable. This order is cancelled, and the Covad technician
> had
> > >possession of the router when he left. All good faith has been
exhausted.
> > >
> > >
> > >Furthermore, I am billing Speakeasy and Covad for 7 hours of wasted
time
> on
> > >this order at $75 per hour totalling $575. Let me make it clear to both
> > >companies that I am so upset by the way I have been treated that I will
> take
> > >full advantage of the legal system to secure this compensation.
> > >
> > >
> > >Finally I would like to make it clear to both companies that their
> current
> > >methods for installation and support are totally inadequate. As I have
> > >spoken and emailed with at least 20 different agents of these two
> companies
> > >it has become evident that NO ONE seems to have control over how orders
> are
> > >handled, there is no internal communication between or within these
> > >companies, and customers are treated with absolute disregard. This is
by
> far
> > >the worst end user experience I have had in any commercial transaction.
> > >Please have the decency to forward this complaint to you quality
control
> > >departments, if such a thing exists.
> > >
> > >Regards,
> > >Ian Storrs
> > >"
> > >
> > >
> > >
> >
> >
> > It's unfortunate that some people are too far from their CO or perhaps
> > their Telephone Companies SUCK.  But it's not Speakeasy's fault.
> >
> > Overall, they're excellent.
> >
> >
>
>