🚀 go-pugleaf

Perhaps the fault is not entirely with Speakeasy, but they are the only
point of contact for the end user. I cannot call COVAD, unless I pretend to
be an ISP. I cannot call Bellsouth. The process which Speakeasy has to
follow up trouble tickets is useless. What good is it if they cannot even
track an issue to completion? What good is it if COVAD technicians close
trouble tickets without resolution, or openly lie? The buck stops with the
ISP, that's what COVAD says, that's what Speakeasy says, and who am I to
disagree? A pox on all of them.
/Ian

"Jose Ogando" <jose3030@speakeasy.net> wrote in message
news:skt3bsk16kspbucjb7ik67ntmeckqoqqjt@4ax.com...
> On Mon, 21 Feb 2000 21:04:44 -0500, "Ian Storrs"
> <storrs@bellsouth.net> wrote:
>
> >
> >Below is the final e-mail concerning my order for DSL from COVAD and
> >SPEAKEASY. These two companies failed to get the line working in 4
months.
> >Indeed it seems that all they are capable of doing is opening and closing
> >trouble tickets in an effort to stall the end users. They openly lie to
> >customers about resolution dates for technical issues. In short they are
> >unprofessional and border on fraudulent.
> >
> >Open letter to COVAD, SPEAKEASY and their potential customers (victims).
> >
> >"Covad came to my house for the 3rd time, only to confirm that the line
> >still does not
> >work, which should have been obvious from my almost continuous calls to
TAC.
> >It soon became evident that NOTHING had been done to resolve this issue,
> >despite assurances by e-mail, phone and in TAC updates. This was a total
> >waste of my time, as were all previous visits. This level of service is
> >totally unacceptable. This order is cancelled, and the Covad technician
had
> >possession of the router when he left. All good faith has been exhausted.
> >
> >
> >Furthermore, I am billing Speakeasy and Covad for 7 hours of wasted time
on
> >this order at $75 per hour totalling $575. Let me make it clear to both
> >companies that I am so upset by the way I have been treated that I will
take
> >full advantage of the legal system to secure this compensation.
> >
> >
> >Finally I would like to make it clear to both companies that their
current
> >methods for installation and support are totally inadequate. As I have
> >spoken and emailed with at least 20 different agents of these two
companies
> >it has become evident that NO ONE seems to have control over how orders
are
> >handled, there is no internal communication between or within these
> >companies, and customers are treated with absolute disregard. This is by
far
> >the worst end user experience I have had in any commercial transaction.
> >Please have the decency to forward this complaint to you quality control
> >departments, if such a thing exists.
> >
> >Regards,
> >Ian Storrs
> >"
> >
> >
> >
>
>
> It's unfortunate that some people are too far from their CO or perhaps
> their Telephone Companies SUCK.  But it's not Speakeasy's fault.
>
> Overall, they're excellent.
>
>