🚀 go-pugleaf

On Mon, 21 Feb 2000 21:04:44 -0500, "Ian Storrs"
<storrs@bellsouth.net> wrote:

>
>Below is the final e-mail concerning my order for DSL from COVAD and
>SPEAKEASY. These two companies failed to get the line working in 4 months.
>Indeed it seems that all they are capable of doing is opening and closing
>trouble tickets in an effort to stall the end users. They openly lie to
>customers about resolution dates for technical issues. In short they are
>unprofessional and border on fraudulent.
>
>Open letter to COVAD, SPEAKEASY and their potential customers (victims).
>
>"Covad came to my house for the 3rd time, only to confirm that the line
>still does not
>work, which should have been obvious from my almost continuous calls to TAC.
>It soon became evident that NOTHING had been done to resolve this issue,
>despite assurances by e-mail, phone and in TAC updates. This was a total
>waste of my time, as were all previous visits. This level of service is
>totally unacceptable. This order is cancelled, and the Covad technician had
>possession of the router when he left. All good faith has been exhausted.
>
>
>Furthermore, I am billing Speakeasy and Covad for 7 hours of wasted time on
>this order at $75 per hour totalling $575. Let me make it clear to both
>companies that I am so upset by the way I have been treated that I will take
>full advantage of the legal system to secure this compensation.
>
>
>Finally I would like to make it clear to both companies that their current
>methods for installation and support are totally inadequate. As I have
>spoken and emailed with at least 20 different agents of these two companies
>it has become evident that NO ONE seems to have control over how orders are
>handled, there is no internal communication between or within these
>companies, and customers are treated with absolute disregard. This is by far
>the worst end user experience I have had in any commercial transaction.
>Please have the decency to forward this complaint to you quality control
>departments, if such a thing exists.
>
>Regards,
>Ian Storrs
>"
>
>
>


It's unfortunate that some people are too far from their CO or perhaps
their Telephone Companies SUCK.  But it's not Speakeasy's fault.

Overall, they're excellent.