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Article #188

HP ScanJet 4200C problems under Win2K

#188
From: Andy Mabbett
Date: Sat, 27 Jul 2002 11:55
44 lines
2491 bytes
I have asked this on alt.comp.periphs.scanners and
comp.periphs.scanners, with no joy. A Google search on the error message
fins a couple of other sufferers, but no solution :-(

#~#~#~#~#~#~#~#~#~#~#~#~#~#~#~#~#~#~#~#~#~#~#~#~#~#~#~#~#~#~#~#~#~#~#~#


I have just upgraded from WN 98SE to Win2K Pro.

I have an HP ScanJet 4200C scanner.

I have visited the HP website, and downloaded the Win2K drivers for the
scanner <sj655en.exe>

I have installed the software and my machine recognises the scanner
under device manager".

When I boot my machine, the scanner heads move. The power light is on.

When I try to run the software, I get the error "No scanning sources
were found. Reinstall the scanning software. [2138]", and the software
aborts. Needless to say, reinstalling the software, and the device, make
no difference.

What can I do to fix this?

The downloaded software has unzipped to C:\sj655. That contains

        hpupdate.exe
        hplampc.exe
        checkhw.exe

what are these for? Why aren't they run by setup.exe - or are they? They
don't seem to be referred to in the included documentation.

C:\sj655 includes a sub-directory, "English", which also includes a
setup.exe - what's that about?

Why is this so bloody difficult?? :-(
-- 
Andy Mabbett
                "May contain traces of nuts or seeds."

                                (label on a packet of popcorn)
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From: Andy Mabbett <andy@pigsonthewing.org.uk>
Newsgroups: uk.comp.os.win95,demon.tech.pc
Subject: HP ScanJet 4200C problems under Win2K
Date: Sat, 27 Jul 2002 12:55:20 +0100
Organization: Copyright Andy Mabbett, date as above
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