🚀 go-pugleaf

Very good point. Food and garments are small vendors, big retailers, where
the retailer can demand 30-70% margin and still squeeze on terms. Also
buyers 'understand' food and garments and there will not be any erroneous
returns. Computer buyers are more intelligent (2% of UK has a degree, I bet
it's 30-50% on this NG) and knowledgable about their rights.

In computers it is small dealers talking to global players (Panasonic,
Samsung, IBM, Hitachi, Mitsubishi are 5 vendors we deal with - all the
global Top 20 in turnover). Also people don't understand the products, so
many returns are not so clear cut. Finally the most important qualification
to start as a computer dealer is product knowledge not marketing or
administrative skill.


C.L. <cielco@cielnet.demon.co.uk> wrote in article
<898214960.12998.0.nnrp-11.c1edda70@news.demon.co.uk>...
> I am at a loss to understand what is going on at present.
> Is it normal practice in all retail industries that customers have to
resort
> to legal action to receive a satisfactory result on problematic goods?
> I have not heard of M&S or BHS being taken to small claims court for
faulty
> underware!
> Is this industry particularly useless at customer relations or is it the
> customers are more aggressive?
> 
> Why can't companies just refund & replace & then argue the toss with
their
> suppliers?
> Arn't the suppliers customers of manufacturers etc. So why then do they
> accept anything less than replacement or refund for faulty goods?
> Are suppliers afraid that they will not be supplied with goods if they
> complain?
> There are enough manufacturers supplying basically the same product to be
> able to find one with a customer care policy surely?