🚀 go-pugleaf

"Simon Finnigan" <simonfinnigan@hotmail.com> writes:

>Complain to the bank, and ask them to escalate the complaint as it has not 
>been resolved correctly in the past.  Also explain that you require them to 
>escalate the complaint to ensure your involvement of the ombudsman can be 
>made in a timely manner.

That is more or less what I plan to do. After I've cooled down a little
and removed from the letter the (at least moderately plausible)
suggestions as to why this is happening, which won't sit well with
people who are glad that their nice employers are still paying them
money.

But the bank's complaints department probably now consists of a spotty
kid with a large waste bin, and the ombudspersons will be (a) deluged and
(b) told that they must support the banks.

>Not sure why you feel this is relevant (or indeed if this is true - have you 
>never had a mortgage for example).

Never in this country until now, and it is small.

>None of this is at all relevant, apart from possibly making you feel a bit 
>better about letting off steam to the company.

I agree; I should remove that part, or at least save it for the
inevitable later.

>[..................................]  Lets be honest, the above does
have a hint of >tin-foil hat about it, and who can respect, or even
care about the opinion >of, someone of that kind?

I'd say that all of my suggested explanations are things which
actually happen, as one can tell by reading the papers.
Which one might be correct, in these 'troubled times' as they call
them, is impossible for me to know.
But I would repeat that if it's happening to me, it will be happening
to many others.

>> If this matter is not immediately cleared up, I intend to bring a claim
>> in Small Claims Court.
>What will you be claiming for exactly?  Perhaps if you now inform them that 
>you will be charging them to deal with any and all future mistakes of this 
>kind made by themselves and give a list of REASONABLE charges, you might 
>have a chance of getting money from them in the future.  Reasonable is not 
>�25 to read a letter, reasonable would be what you normally charge your 
>employer for your time. 

In the past various banks have tried to charge 25.00 and even 50.00 when a
sudden reduction in overdraft limit put me over limit.
And that was some sort of automatic computer response, not involving
bank staffs' time until I asked them to cancel it.
So I'd say that 25.00 would be quite reasonable if as before I had to
phone, find and copy old documentation, write, go to the Post Office to
pay for and send a Recorded Delivery letter, and so forth.
3 hours at minimum wage, perhaps?

But my real point would be to ask the court to order the bank to behave
as they should in such a situation.
Possibly I'm wrong, but I understood that a Small Claims COurt could
make such an order.


-- 
Windmill,                                                Really t m i l l
TiltNot@Nonetel.com                                               @ O n e t e l
                                                                    . c o m