🚀 go-pugleaf

Complain, complain... his 2nd name!

Greg Kopp wrote:
> 
> Here's an email I sent to FutureShop, Diamond Multimedia and 3DFX:
> 
> I purchased  the above named card from your Regent Avenue store in
> Winnipeg, Manitoba, Canada on September 17th, 1999. The enclosed drivers
> had problems with some games, glide and openGL applications. I tried the
> reference drivers from 3DFX and had the same problems. 3DFX just
> recently released updated drivers which actually caused more problems.
> 3DFX told me that I have to contact the manufacturer of the card, which
> I did, and got this response:
> 
> "I'm unsure as to whether 3Dfx is distributing updated driver builds to
> ex-third party manufacturers for driver updates, so I don't know if
> updated
> drivers other than reference drivers will be available.. The reference
> drivers from http://www.3dfx.com/ for the Banshee chipset should work
> fine,
> though."
> 
> As I already stated, they don't work fine at all. Now your store will
> not take responsibility for selling a non-supported piece of hardware,
> IE: I can't return the card! What do you suggest I do here? I think it
> totally non-customer friendly for your store manager to tell me "Too
> bad, you bought the card, you deal with it". I expect SOMEONE, Future
> Shop or Diamond Multimedia to take responsibility and resolve this
> issue.
> 
> I have also sent this email to 3DFX tech support in hopes that they will
> reply and let me know if Diamond is still going to be getting the driver
> kits. As a customer I am quite disheartened with Future Shop, Diamond
> Multimedia and 3DFX. All of which I thought had a great customer service
> reputation.
> 
> - Greg Kopp
> Winnipeg, Manitoba
> Canada