Article View: wpg.general
Article #6Re: Not my week...
From: Daniel L. Speelman
Date: Tue, 02 Nov 1999 00:00
Date: Tue, 02 Nov 1999 00:00
42 lines
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2783 bytes
try going to Diamonds website and getting the minigl drivers Greg Kopp <gkopp@home.com> wrote in message news:381E343F.A1F7C49A@home.com... > > Here's an email I sent to FutureShop, Diamond Multimedia and 3DFX: > > > I purchased the above named card from your Regent Avenue store in > Winnipeg, Manitoba, Canada on September 17th, 1999. The enclosed drivers > had problems with some games, glide and openGL applications. I tried the > reference drivers from 3DFX and had the same problems. 3DFX just > recently released updated drivers which actually caused more problems. > 3DFX told me that I have to contact the manufacturer of the card, which > I did, and got this response: > > "I'm unsure as to whether 3Dfx is distributing updated driver builds to > ex-third party manufacturers for driver updates, so I don't know if > updated > drivers other than reference drivers will be available.. The reference > drivers from http://www.3dfx.com/ for the Banshee chipset should work > fine, > though." > > As I already stated, they don't work fine at all. Now your store will > not take responsibility for selling a non-supported piece of hardware, > IE: I can't return the card! What do you suggest I do here? I think it > totally non-customer friendly for your store manager to tell me "Too > bad, you bought the card, you deal with it". I expect SOMEONE, Future > Shop or Diamond Multimedia to take responsibility and resolve this > issue. > > I have also sent this email to 3DFX tech support in hopes that they will > reply and let me know if Diamond is still going to be getting the driver > kits. As a customer I am quite disheartened with Future Shop, Diamond > Multimedia and 3DFX. All of which I thought had a great customer service > reputation. > > > > - Greg Kopp > Winnipeg, Manitoba > Canada
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X-Google-Language: ENGLISH,ASCII-7-bit X-Google-Thread: 100389,b2f5daaba068b20d X-Google-Attributes: gid100389,public X-Google-Thread: fa852,b2f5daaba068b20d X-Google-Attributes: gidfa852,public X-Google-Thread: f5976,b2f5daaba068b20d X-Google-Attributes: gidf5976,public X-Google-Thread: 108c64,b2f5daaba068b20d X-Google-Attributes: gid108c64,public From: "Daniel L. Speelman" <danshawn@earthlink.net> Subject: Re: Not my week... Date: 1999/11/02 Message-ID: <7vobgt$mjf$1@fir.prod.itd.earthlink.net> X-Deja-AN: 543801581 References: <381E343F.A1F7C49A@home.com> X-Posted-Path-Was: not-for-mail X-Priority: 3 X-MimeOLE: Produced By Microsoft MimeOLE V5.00.2314.1300 X-ELN-Date: 3 Nov 1999 03:51:57 GMT X-ELN-Insert-Date: Tue Nov 2 19:55:07 1999 Organization: EarthLink Network, Inc. X-MSMail-Priority: Normal Newsgroups: wpg.general,3dfx.products.voodoobanshee,3dfx.oem.products.diamond.monster3d,3dfx.support