🚀 go-pugleaf

A few weeks ago, I posted a warning to people who might be contem-
plating buying a computer from a mailorder firm called Royal Computers,
Inc., from City of Industry, CA.  They advertise heavily in computer 
periodicals.  In my original post, I told the horror story of my
experience with them -- ordering one of their machines, having it
arrive D.O.A., and then, despite their advertised claims of "Free
Lifetime Technical Support," being unable to get ANY RESPONSE WHAT-
SOEVER from their Technical Support line.  I placed over 40 calls 
in a period of a week before anyone called me back.  When they did,
the support rep made no attempt to suggest a fix for the problem nor
offer me a replacement machine.

I asked for, and got, a Return Merchandise Authorization, and sent 
the machine back, followed up by several certified letters and phone
calls to determine whether/when they received it and when they would
return my money.  Legally, the company is supposed reply to all such
queries and to process refunds within 15 days of receiving the 
returned merchandise.

Well, this is just to let potential buyers know that Royal Computers
1) never answered _any_ of my phone calls or certified letters, 2)
refused to talk to me on the phone, 3) refused to talk to my attorney
on the phone, and 4) NEVER ISSUED THE REFUND!!!  They finally had to 
be FORCED to issue my refund by the credit card company, which, as I 
understand, has since dropped Royal Computers as a customer!  

So if you find their ads in Computer Shopper or other publications
flashy and their prices attractive (they are), consider this story
before plunking your cash down...

B. Wright, President
Ronin Systems, Inc.
Marblehead, MA