FM8 crashes when I try to distill to PDF with Acrobat 9 Pro

Thread View: adobe.framemaker

12 messages

[T] Back to Threads [V] Tree View [G] Group Articles

12 total messages Started by martha_abbott Thu, 23 Oct 2008 19:16

#1900

Author: martha_abbott
Date: Thu, 23 Oct 2008 19:16

7 lines
1110 bytes

I have been using FM8.0p277 (Technical Communications Suite)on windows XP just fine for a year now.

I recently updated old Illustrator & Photoshop using Creative Suite 3, including Acrobat 9 Pro. That acrobat updated 8.0 that I had been using.

When I went to distill the manual I'm developing, it got through about 2 pages and then FrameMaker crashed - shut off and posted a txt to the hard drive.

I suspect there is an Acrobat conflict but I have no idea what to do.

Re: FM8 crashes when I try to distill to PDF with Acrobat 9 Pro

#1902

Author: Art Campbell
Date: Thu, 23 Oct 2008 19:51

7 lines
1376 bytes

Well, first, Adobe offers free support for installation issues, and this sounds as if it fits that category.

Second... How are you creating the PDF? SaveAs, Printing to the Adobe logical printer, something else?

And one thing to check... The printing params are stored with a book. But it's possible that the params stored with that manual point to a job option or other Acrobat tools that have moved or changed with the upgrade. You may want to check both the PDF Setup settings, and the Settings for the logical printer to make sure they're valid in the new environment.

Art

Re: FM8 crashes when I try to distill to PDF with Acrobat 9 Pro

#1916

Author: martha_abbott
Date: Fri, 24 Oct 2008 11:56

6 lines
1003 bytes

This might be an install issue? OK, I'll check with adobe support.

I always print the book using the Adobe printer, as I have set up different color profiles depending on if it is just a proof, or ready for high res off-set printing. It seems loading Acrobat 9 Pro wiped out all these profiles.

How do I check the parameters stored with the book?
Thanks for your help.

Re: FM8 crashes when I try to distill to PDF with Acrobat 9 Pro

#1917

Author: Art Campbell
Date: Fri, 24 Oct 2008 12:07

7 lines
1130 bytes

Martha,

I would expect Distiller 9 to find and pick up the job options that you prepared in 8, but if it hasn't, that may be the install-related hook. (I've only set this up a couple times myself, but I seem to recall the options being copied forward.) I don't think the installation shouldn't trash existing user data / settings.

Because it isn't finding them, you may have to recreate them, and then use the PDF Printer Settings to link them to the documents.

Art

Re: FM8 crashes when I try to distill to PDF with Acrobat 9 Pro

#1924

Author: Sheila_Carlisle
Date: Fri, 24 Oct 2008 16:01

1 lines
910 bytes

The job options file location might have changed from one version to the other -- Adobe's done that before.

Re: FM8 crashes when I try to distill to PDF with Acrobat 9 Pro

#1938

Author: martha_abbott
Date: Fri, 24 Oct 2008 19:06

3 lines
871 bytes

Well whaddya know? I went to Adobe Support and they sent me to the Framemaker forum.....

Anyway, if you could explain how/where I find the job options file location (I assume Frame is looking in one place and now it's in a different place)?

Re: FM8 crashes when I try to distill to PDF with Acrobat 9 Pro

#1939

Author: Sheila_Carlisle
Date: Fri, 24 Oct 2008 19:19

3 lines
1114 bytes

I'm not sure where the joboptions are in Acro9, so what I'd suggest is just going into the joboptions dialog and doing a "Save As" to create a new joboptions file, name it something indelibly memorable, and then search your C:\ drive for that filename -- don't put a "joboptions" extension on the search, in case they've changed the extension name too (who, them??).

They could be under a specific user's \Documents directory, or in the \Program Files, or ....

Re: FM8 crashes when I try to distill to PDF with Acrobat 9 Pro

#1940

Author: martha_abbott
Date: Fri, 24 Oct 2008 19:38

1 lines
833 bytes

What an excellent idea. I did just that - a wild new joboptions name and then searched my C drive for it. It never found it!! Do you think the program hiccuped during install and maybe I should uninstall and then reinstall?

Re: FM8 crashes when I try to distill to PDF with Acrobat 9 Pro

#1793

Author: Sheila_Carlisle
Date: Fri, 24 Oct 2008 19:55

3 lines
1126 bytes

I'd definitely try a reinstall -- (did you remove all traces of your previous Acrobat versions before you installed the new one?)

I'd uninstall using Add / Remove programs. Then check to see whether there are any "Adobe PDF" (or similar) named printers on your system, and if so delete them. Then do a COLD reboot (cold rather than just warm because I'm probably too paranoid about "stuff" hanging around) and only then do a reinstall.

Re: FM8 crashes when I try to distill to PDF with Acrobat 9 Pro

#1795

Author: Art Campbell
Date: Fri, 24 Oct 2008 21:25

5 lines
889 bytes

Martha,
When you do the search, did you specify hidden and system files/folders too, on the Advanced search tab?
Adobe stores a lot of stuff in your %temp% directory and under, and a regular search wouldn't find that.

Art

Re: FM8 crashes when I try to distill to PDF with Acrobat 9 Pro

#1813

Author: R._VanDyke
Date: Mon, 27 Oct 2008 16:13

10 lines
1425 bytes

Martha:

Acrobat 9 installation is fraught with problems. All four writers who tried to install it at one customer location had problems getting the A'9 to work properly after installation -- and the problems were all slightly different.

And so too were the responses given by Adobe support. In one case A'Support recommended running a cleanup tool, in one case it insisted that the program should install with the same serial number as the Tech Comm Suite that putatively includes A'9, and in another case it simply "punted" and gave the I.T. folks a new, separate serial number to circumvent the otherwise unresolvable installation problems.

Apparently we can add sending people with A'9 problems to the FrameMaker forum to that list...

Cheers & hope this helps,
Riley

Re: FM8 crashes when I try to distill to PDF with Acrobat 9 Pro

#1829

Author: martha_abbott
Date: Tue, 28 Oct 2008 15:42

5 lines
950 bytes

Thank you for the tips and hand-holding. I did an uninstall, a complete shut down and reboot and reinstall. That did the trick.
When I initially upgraded to 9 Pro, the other applications worked just fine going to PDF - Illustrator, Photoshop, etc - it was just Framemaker that had a problem.

Thanks for your help.
Martha

Thread Navigation

This is a paginated view of messages in the thread with full content displayed inline.

Messages are displayed in chronological order, with the original post highlighted in green.

Use pagination controls to navigate through all messages in large threads.

Back to All Threads