This version of Adobe Reader is already present on your computer

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5 total messages Started by Wietze_de_Vries Mon, 17 Jul 2006 23:15

#15291

Author: Wietze_de_Vries
Date: Mon, 17 Jul 2006 23:15

9 lines
1155 bytes

In trying to troubleshoot another problem (turned out to be bad CD/DVD drive), I tried to uninstall Adobe Reader 7.0.8. Windows XP uninstall did not work, so I removed it manually.

Now, when I try to reinstall, I receive this message:
"This version of Adobe Reader is already present on your computer. Installation will now exit."

How can I get by this so that the installation will continue? I'm guessing there are entries in the Registry or some files remnant on the hard disk that make the install program think AR 7.0.8 is there when in fact it is gone.

Thanks,
-- Wietze

Re: This version of Adobe Reader is already present on your computer

#15292

Author: MarkATS
Date: Mon, 17 Jul 2006 23:17

9 lines
805 bytes


      I tried to uninstall Adobe Reader 7.0.8. Windows XP uninstall did not
      work, so I removed it manually.




How did you remove it manually? what files did you remove, exactly?

Re: This version of Adobe Reader is already present on your computer

#15303

Author: Aandi_Inston
Date: Tue, 18 Jul 2006 07:47

15 lines
1446 bytes

You may be able to use Add/Remove Programs to Repair. Try that first.

On NO ACCOUNT manually uninstall software. Windows Installer has a
database of what is installed and so this is not changed.

If you start changing the registry you can damage that database and
get into a situation that cannot be repaired, without reformatting the
disk. So don't do that!

What you may need to use is Windows Installer Cleanup Utility. Be sure
to follow the instructions precisely; in particular, after cleaning
up, reinstall, even if you then uninstall immediately.
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

Aandi Inston

Re: This version of Adobe Reader is already present on your computer

#15230

Author: Wietze_de_Vries
Date: Tue, 18 Jul 2006 23:28

13 lines
1105 bytes

Aandi,
Thanks for your advice.
On Add/Remove, I could not find any option to "repair".

I ran the Windows Installer Cleanup Utility on Adobe 7.0.8. OK.
However, when I go to reinstall, I still get the same message as before.
"This version of Adobe Reader is already present on your computer. Installation will now exit."
(I had previously deleted all \program files\ related to Adobe...

Do you have any more ideas?

Thanks,
-- Wietze

Re: This version of Adobe Reader is already present on your computer

#15231

Author: Wietze_de_Vries
Date: Tue, 18 Jul 2006 23:32

6 lines
855 bytes

MarkATS,
I removed all Adobe related files in \program files\ and in my \documents and settings\.
I think I still have them in the Recycle Bin.

Thanks,
-- Wietze

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