🚀 go-pugleaf

Pepe Duran <pepe_d@bigfoot.com> wrote in message
news:F44e6.97583$xW4.742442@news-server.bigpond.net.au...

> Can  anybody help me with a modem problem.
> Modem is a Web Excel 56k External Modem. Computer is a old
> (guessing at 1995 vintage) IBM Aptiva, Operating system is Win 98 SE.
> Control Panel \ System  \ device Manager \ modem
> looks ok, no asterisk or question marks.

Thats just the very basic stuff, no resource conflicts.

> Control Panel \ Modem \ More Info \ Diagnostics
> all comes up ok with all the relevant details.

Thats rather odd. Because it can clearly communicate
with the modem to get that diagnostic stuff.

> When I go to dial out I get a "Modem not Found " error.
> And the error log looks like this.

> 02-01-2001 11:52:05.59 - 56000bps External Fax Voice Modem in use.
> 02-01-2001 11:52:05.59 - Modem type: 56000bps External Fax Voice Modem
> 02-01-2001 11:52:05.59 - Modem inf path: PURETE~1.INF

That basically correct.

> 02-01-2001 11:52:05.59 - Modem inf section: Modem_6
> 02-01-2001 11:52:05.82 - 115200,N,8,1
> 02-01-2001 11:52:05.85 - 115200,N,8,1
> 02-01-2001 11:52:05.85 - Initializing modem.
> 02-01-2001 11:52:05.85 - Send: AT<cr>
> 02-01-2001 11:52:07.85 - Recv: <no response>
> 02-01-2001 11:52:07.85 - WARNING: Unrecognized response.  Retrying...
> 02-01-2001 11:52:07.85 - Send: AT<cr>
> 02-01-2001 11:52:09.85 - Recv: <no response>
> 02-01-2001 11:52:09.85 - WARNING: Unrecognized response.  Retrying...
> 02-01-2001 11:52:09.85 - Send: AT<cr>
> 02-01-2001 11:52:11.85 - Recv: <no response>
> 02-01-2001 11:52:11.85 - WARNING: Unrecognized response.  Retrying...
> 02-01-2001 11:52:11.85 - Send: AT<cr>
> 02-01-2001 11:52:13.85 - Recv: <no response>
> 02-01-2001 11:52:13.85 - WARNING: Unrecognized response.  Retrying...
> 02-01-2001 11:52:13.85 - Send: AT<cr>
> 02-01-2001 11:52:15.85 - Recv: <no response>

Its getting no response at all from the modem,
but does when it runs the diagnostic tab.

> 02-01-2001 11:52:15.85 - ERROR: Unable to recover from unrecognized
> response.
> 02-01-2001 11:52:15.87 - Hanging up the modem.
> 02-01-2001 11:53:37.81 - Session Statistics:
> 02-01-2001 11:53:37.81 -                Reads : 0 bytes
> 02-01-2001 11:53:37.81 -                Writes: 15 bytes
> 02-01-2001 11:53:37.81 - 56000bps External Fax Voice Modem closed.

> Anybody have any suggestions on what is wrong.

You sure you havent got more than one modem installed ?
It isnt hard to do that and its not surprising that one of them
does the diagnostic fine but the other thats been setup in that
DUN connectoid isnt responding because that other phantom
modem isnt really there.

How many modems are visible in
Control Panel \ System  \ device Manager \ modem

If there is more than one, delete them all. Turn the modem off.
Reboot the system with the modem off.
Turn the system off again, turn the modem on,
boot the system again and install the modem thats seen.