🚀 go-pugleaf

On Mon, 23 Dec 1996 17:29:25 -0500, "Derek Buchler"
<stephers@sprynet.com> wrote:

>Chris Jones wrote:
>
>>> but the BUGS drove me up a wall, not to mention the upgrade from
>>> hell that blew up on the first try!
>
Actually I DIDN'T write this - it was some other poor soul also having
problems with this program.  Can't blame you for getting confused if
you are using Netcetera but remember to check manually all your
postings if you use this program......

>Chris, I can't understand why you're having so many problems with
>Netcetera while others are not, myself included.  Could it be....how shall
>I put this mildly?....operator error?
>
What has "operator error" got to do with downloading speed?


>I consider you lucky that
>you can pick up the phone and call them if you have a problem.  It's far
>too expensive for me to call from over here in the U.S.  
>
It's far too expensive to call from here as well, as they charge $30 a
time for this.  They also promised email support BEFORE I purchased
their program but now they ignore me.  True, they once provided good
support but, now they have my money, I suppose they now have nothing
to use.  

>You indicated that you are a programmer, no?  Welcome to the club.:)
>You and I both know that nothing goes as planned.  You can spend many
>hours programming an application, thinking you've got all the loop holes
>covered, only to have the first person to try it have the thing blow up in
>their face.  Admit it...it happens.  Give the Netcetera folks a chance to
>correct the problems that you find. I'm sure that they'll welcome the
>feedback.  But, you've got to use the honey, not the vinegar.
>
"Welcome the feedback"?  The last email I received from them was very
rude and remarked about (quote) "my gaul to complain".  Of course
there are bugs in every program.  This isn't the point.  I downloaded
four "upgrades" in as many weeks.   I couldn't even connect properly
with the first version of NetcGold I downloaded.  After many further
downloads, I contacted them and was told off in no uncertain terms
about (quote) "my gaul to complain".  These are the exact words they
used.  Do you call this "welcoming the feedback"? 

>O.K.  I'm done preaching.  I'm extending you a friendly offer to see if
>your problems can be resolved by those of us that use and like Netcetera.
>
Thanks for the offer, much appreciated.  However, I would prefer
support from the Netcetera people themselves, as I paid for this.
Obviously NG support isn't the answer.

>BTW, please look at the headers of this message before you reply.  Yes, I
>am now beta testing a newer version.  Make no mistake about it:  Like you,
>I paid for the program well before I became a beta tester.  And...no, I'm
>not getting paid.  I do this on my own free time and my own good will.   I
>am happy to report that some of the issues that you've raised when
>comparing Netcetera to other readers have been addressed in an upcoming 
>release of the program.  Rest assured, these are not patches.
>
Does any of these issues include the ability to download news, as I
can no longer do so this my current version?  As I cannot get any
response from Netcetera, I would like to know how I can rely on any
program from them.

>Merry Christmas and Happy New Year. Here's hoping you have more success
>with the program in the future.
>
I intend it to be a happy new year, as I now use Agent.  This has been
around far longer than NetcGold and it shows - havn't come across any
bugs yet.  It actually downloads news!   :-)


------------------------------
Regards

Chris Jones
chris@abint.demon.co.uk
-----------------------------