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Article #705

Re: Dell's Sorry History of Microphone/Soundcard Issue (Update)

#705
From: Class_Action
Date: Thu, 17 Nov 2005 04:53
144 lines
7020 bytes
kony <spam@spam.com> wrote:
>
>>Dell's Sorry History of Microphone/Soundcard Issue
>>--------------------------------------------------
>>
>>Here are the selected compilations of Dell microphone/soundcard issue 
>>posted in the Dell Dimension audio forum.  Note that the problem was 
>>reported from the very beginning of the forum establishment in late 
>>1999 and continuing to this day.  It makes you wonder if Dell ever 
>>made functioning mic/soundcard.
>
>You have no idea what in the world you're talking about.
>
>Dell has used MANY different platforms in that period of
>time.

So?  Is that the cause of low mic volume problem?

> Most of them were industry standard, there was no
>difference in the Dell implementation than you'd fine
>assembling it yourself or getting it done at a shop, except
>in some special cases where the user was particularly
>specifying for an unusually well-tuned-towards-audio,
>system, in which shielded cabling was used.  This is not
>normal for any system and thus, it cannot be considered a
>defect for Dell to do what everyone else did.
>
>FWIW, Dell does not "Make" mics or soundcards, they use
>standardized solutions.

Haven't heard of "Proprietary"?  Isn't it well known that Dell power
supplies, for example, are compatible only with Dell system?

>>Despite all the numerous problem reports spanning many years, Dell is
>>unconscionably not only not acknowledging the problem, but 
>>reprehensively engages in jerking around the customers with the same 
>>runaround tactic over these years.  [See the post on (1/29/2002)]
>
>What did you expect?
>
>Whiney users need to be jerked around sometimes.

Even when 'whine' about problems even Dell acknowledged?

http://forums.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=48561&highlight=3-16#M48561

DELL-Cody, Forum Moderator:

    UPDATE [3-16-04]: Information posted prior to 3/16/04 has been
    saved and forwarded to Dell Engineering. Thank you very much for
    your assistance in this matter.

    Thank you all for your assistance and patience in this matter. I
    have requested closure of this case from Dell Engineering,
    preferably with some additional data that will explain the problem
    and/or any further troubleshooting information.

    It does not appear at this time that a hardware fix is available.
    For this reason, I am requesting the additional clarification.

>Fact is, anyone who's done a bit of work in analog audio
>knows you can't just go stringing cables all over the place
>around high speed digital equipment.  Not that it's
>impossible, or hard, to do, but more expensive.

For low mic volume problem?

>If you want a more expensive audiophile grade system, you
>have to buy that SPECIFIC THING, not a generic Dell, or HP,
>or Gateway, etc, system.  You can't just go to a shop and
>expect anything different either, you will have to clearly
>specific your needs and determine whether anyone there is a
>competent builder towards the end of analog audio quality.  

For low mic volume problem?

>>Poor mic pick-up  (12/6/1999)
>>http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=422
>>
>>    if this mic is more than 6 or 8 inches from my mouth
>>    at normal speaking levels, it barely picks up my voice.
>>
>
>GOOD GRIEF!
>
>Did you ever consider that you can't blame an OEM for your
>lack of ability to use windows?  MIc boost and recording
>levels have to be set.  

   I have my mic volume all the way up, the booster on, and its still
   way too quiet.  I had to practically put the mic in my mouth.

   I have been through every switch, slider and control with
   XPS Advanced support at least twice. This isn't a user error.

   I think I have seen every single volume control slider that exists
   in the system, XP, Creative, etc.

>
>>MICROPHONE=POOP  (12/10/1999)
>>http://delltalk.us.dell.com/supportforums/board/message?board.id=dim_audio&message.id=495
>>
>>    FOR THE LOVE OF GOD WILL SOMEONE PLEASSSSEEEE TELL ME
>>    HOW TO GET MY MIC TO RECORD?!?!
>>
>>    I am experiencing the same problem and so are many others
>>    if you look around in the DellTalk area.  It drives me nuts!
>
>There is nothing special about Dell Mic recording.  Open the
>mixer, select it as the recording source, and get on with
>life.
>
>I've snipped the rest, becaue it only serves to show one
>central thing- computers are user-configurable and in their
>default configuration, they have the "potential" to do many
>things, but are not optimized for ALL these things- the user
>must configure it.  Same thing goes with a home stereo, if
>you had it set to record to tape from the radio, then you
>plug in a mic, you can't just whine that the mic doesn't
>work, you have to reach out a finger and adjust the amp (or
>whichever applicable device).

   I have been through every switch, slider and control with
   XPS Advanced support at least twice. This isn't a user error.

   I think I have seen every single volume control slider that exists
   in the system, XP, Creative, etc.

>The funny thing is, I wonder how many people ever bothered
>to read the manuals or seek basic audio advice on Google.

Maybe Dell Techs don't either?

    so i contacted Dell tech support they advised me to uninstall the
    soundcard and reinstall it. I did that and it made no difference.

    They told me to uninstall the windows sound recorder and reinstall
    it, that made no difference either,

    they told me to uninstall the whole of windows multimedia
    I did that and it made no difference

    Dell tech support insisted I reformat my hard disk and reinstall
    everything.
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From: Class_Action <classactionlaw1@yahoo.com>
Newsgroups: alt.sys.pc-clone.dell,alt.comp.hardware,creative.products.sound_blaster.audigy
Subject: Re: Dell's Sorry History of Microphone/Soundcard Issue (Update)
Date: Wed, 16 Nov 2005 21:53:32 -0700
Organization: Class_Action.law
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