🚀 go-pugleaf

     I have similarly bad experience with ValueExpress.  I ordered a FAX
modem from them.  They called back 3 days later saying that the price
had changed and didn't know which model I ordered.  I told them the
model I ordered, without extra cost.  3 days later the order did not
arrive as promised.  I called back.  After some checking, they said the
order had been sent to a wrong destination.  2 days later, they called
and told me that I had a foreign credit card and that they could not
verify it.  Thus, they could not process my order.  If they could not
process my order, how on earth did they send the misplaced order?  After
some thought, I canceled the order.  2 days later, I received my order.
I rejected the package and gave them a call.  The person said that
somehow the order was processed and she didn't know how that happened.
She continued to ask me to open the package to see what was inside.
Hell, I couldn't.  If I could, I wouldn't be so dumb to open it and pay
for the postage for sending it back since I had decided not to buy the
modem from them.  I continued to ask for a refund, stating that the
package had already been rejected and was it way back to them.  They
said they will process the refund when they received the package and
promised to do that.  1 month later, my card was charged the amount
without any refund statement.  I called them back to demand for a
refund and asked that they FAX me a copy of the paper work.  They said
ok, but I waited for hours.  The nex time I called, they said it will
take just a few min., but again I waited for an hour.  I called again
and talked to the manager.  She said she will not FAX her company
internal statement.  I demanded to have it that day and threaten to sue
them.  She replied that she will engage her lawyer.  What kind of
customer survice is this?  She then promised to send the FAX copy 3 days
later.  How inefficient!  3 days later, the FAX did not arrived by the
end the day.  I called 2 more times to get them to send it to me.
Finally, 1 hour after office hour, I received the invoice dated the same
day they FAX to me.  The invoice had their company letter head.  Throughout 
the entire ordeal, I felt terribly deceited with one lie after another.  
If these lies made sense, I would at least feel better.  They don't even
know how to tell lie.

Yek Chong
-- 
Yeo Yek Chong, Oklahoma State Unversity.  Quote by Burke:
"Political problems do not primarily concern truth or falsehood: they
 relate to good or evil.  What in the result is likely to produce evil is
 politically false; that which is productive of good, politically true."