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In article <540jj1$acv@nntp1.best.com>, t4p@best.com (Mark Jeghers) wrote:

> I am fed up with the PATHETIC service from Best Internet.
> Not a day goes by that my connectivity through them is disconnected,

[Snip!]
 
> What local provider is competetive in price and provides TRULY
> RELIABLE service?

Wait a minute -- isn't this like having your cake and eating it?

The short answer is none over the long period. Some you will find are
wonderful -- right up until they either increase their prices or their
service declines. Others you will find terrible just as soon as your
friends recommend them and sign up.

As Pink Floyd put it: Welcome my friend. Welcome to the Machine.....

-------------------------------------------------------------------------
Steven Weller                      |  Weller's three steps to Greatness:
                                   |     1. See what others cannot
                                   |     2. Think what others cannot
stevenw@best.com                   |     3. Express what others cannot

t4p@best.com (Mark Jeghers) writes:

>For those who have a more trustworthy provider, who should I switch
>to?

aol.com

>What local provider is competetive in price and provides TRULY
>RELIABLE service?

aol.com

You might as well have your checks direct deposited into SteveCase@aol.com

Seriously, some other ISPs I have heard of that seem ok are rahul.net,
wco.com, and kudonet.com ... you may want to check them out.

-- 

// Jerry Lavis
// Soffront Software

Mark, 

Give Bay Area Internet Solutions a try. I strongly recommend them, they
are not the largest ISP in the bayarea, but they are certainly committed 
to quality service. I'm a very satisfied customer.  Before BAIS, I 
tried several other providers that I prefer not to  mention by name, but
since I switched to BAIS it has been solid connectivity and support. 


snowdude 


Mark Jeghers (t4p@best.com) wrote:
: I am fed up with the PATHETIC service from Best Internet.
: Not a day goes by that my connectivity through them is disconnected,
: or fails to connect for an hour, or the mail server is braindead,
: or a flood of transmittion errors...

: For those who are looking for a provider, DO NOT CHOOSE BEST!

: For those who have a more trustworthy provider, who should I switch
: to?

: Best Internet made the selling point that they would manage
: their growth to assure top quality for their customers.  They
: have FAILED to keep this promise.  If I want broken promises and
: groundless claims of performance, I'll vote for Clinton instead.

: What local provider is competetive in price and provides TRULY
: RELIABLE service?

: Thanks in advance

: Mark Jeghers
: TEchnology for People
: mark@t4p.com
: 408-281-4823

t4p@best.com (Mark Jeghers) wrote:

>I am fed up with the PATHETIC service from Best Internet.
>Not a day goes by that my connectivity through them is disconnected,
>or fails to connect for an hour, or the mail server is braindead,
>or a flood of transmittion errors...

  Interesting...  is it just me, or does a lot of this sound like a
phone line / modem problem.

>Best Internet made the selling point that they would manage
>their growth to assure top quality for their customers.  They
>have FAILED to keep this promise.  If I want broken promises and
>groundless claims of performance, I'll vote for Clinton instead.


D. Keith Bennett / Ex Mudder
"If two people have all the same opinions, 
only one of them is doing the thinking"

Mark Jeghers wrote:
> 
> What local provider is competetive in price and provides TRULY
> RELIABLE service?

Does it have to be a local provider?  Many national providers have
local access numbers.  I've had good service from Concentric Network.
Check them out at http://www.concentric.net.

Gary VanderMolen <garyvand@cris.com> wrote:

>
>Does it have to be a local provider?  Many national providers have
>local access numbers.  I've had good service from Concentric Network.
>Check them out at http://www.concentric.net.
Don't bother. They are among the worst. Slow connects, no connects
etc. I'm STILL looking. Been through AT&T, PacBell, Concentric,
AbleCom.

BRH <brh@brh.com> wrote:
>In Article<32682bdb.75552413@nntp.best.com>, <dkeith@best.com> writes:
>
>It's been my experience that the Support Techs would FIRST assume
>exactly what you suggest, Keith.  However, it's also been my experience
>that the wild goose chase for modem and/or phone line problems is
>just that.......a wild goose chase that magically ends when the ISP
>gets their act together and everyone once again gets airborne. 
>
>How many times have you fiddled and tweaked your own stuff, only to
>discover that the ISP had a "kernel panic" or some such malady? 
>Bahb

  Hmm... I was just chatting with best tech support on another matter,
and connection problems came up.  In essence, they don't trust
PacBell.  From another BBS I am on, it took them weeks of complaints
to get someone from PacBell to show up and find the fault causing
their connectivity problems.
  Otoh, PacBell will tell you its all your modem's fault.
  Actually, I did fiddle and tweek with my modem.  Then I got a new
one.  I'm much happier now :)  If I have a problem that persists for
only a day, or a few hours (which happens fairly reglarly) I assume
Best is spazzing.  If it goes on for days or weeks, it seems to be
resolved by an outside agency (PacBell, SGI, or myself)
>
>>   Interesting...  is it just me, or does a lot of this sound like a
>> phone line / modem problem.


D. Keith Bennett / Ex Mudder
"If two people have all the same opinions, 
only one of them is doing the thinking"

In article <3267abe9.108330609@nntp.best.com>, dkeith@best.com wrote:

>  Otoh, PacBell will tell you its all your modem's fault.
>  Actually, I did fiddle and tweek with my modem.  Then I got a new
>one.  I'm much happier now :)  If I have a problem that persists for
>only a day, or a few hours (which happens fairly reglarly) I assume
>Best is spazzing.  If it goes on for days or weeks, it seems to be
>resolved by an outside agency (PacBell, SGI, or myself)

It seems that most Telco's have policies that prohibit them from
owning up to problems with their equipment. Time and time and time
again, I have reported phone line problems; the Telco tells me
everything checks out fine but, an hour or two later, the problem
magically disappears.

It's happened to me just too many times now.

I also recommend that you lie and report the issue as a FAX
problem. Telco's hate modems and will just give you a long lecture
on how they don't guarentee more than 1.25 bits per second. OTOH,
fax machines don't incorporate modems do they? :-)

-- 
|~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~|
| Malcolm Hoar           "The more I practice, the luckier I get". |
| malch@malch.com                                     Gary Player. |
| http://www.malch.com/               Shpx gur PQN.                |
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