🚀 go-pugleaf

>      Here at UCR I have been tasked with finding a suitable database system
>   for tracking phone_calls/problems as they come in to our ACS support desks.
>   Is there anyone out there who has approached faculty support in this
>   manner and has any recommendations that can be made?

There are two packages for VAX/VMS which each have very nice features.
(Naturally neither one has all the features I like from the other....)

From Target Associates is "Target Hotline," which interfaces with their
"Target Asset Tracking" package. It has some nice customization
capabilities.

From UIS is UIS-Helpline. It interfaces nicely with RDB and also their
other packages, but it doesn't have the bredth of customization
capabilities.

Neither package is "oriented' beyond the single system "construct",
especially in a TCP/IP environment,  however they both are accessable
via DECnet and USI has an Ultrix X-window Client that I haven't tried yet.

There are also several other packages for Unix platforms as well as
VMS which I haven't explored much yet.

The bigest problem is figuring out what it is that you want the bloody
packages to do. THEN you can try to figure out if any given package
fits the bill. It's fun...

William H. Magill                         Manager, PennNet Computing Services
Data Communications and Computing Services (DCCS)  University of Pennsylvania
Internet: magill@dccs.upenn.edu                   magill@eniac.seas.upenn.edu
          magill@upenn.edu