🚀 go-pugleaf

----------------------------Original message----------------------------
Charles Hi. I am not sure what your point is?

My current bias,as a one person consultancy business, is that there is
room and possibly a need for consultants who have no answers, but act as
shamans during the time or rite of transition. They have no role either
prior to or after the transition.

Regards

Denis

On Sun, 5 Jun 1994, Charles Barclay wrote:

> ----------------------------Original message----------------------------
> I think this has sufficient insight for cross-posting on TQM-L,
> QUALITY, and BPR.  Feel free to flame me privately if you disagree.
> ++++++++
>
> Kai Simon asks if others have had similar experiences to 'sudden' BPR
> experts arising from consultancy firms:
>
> Yes.  So what's your point?   Let me explain.
>
> Consultants get paid for bringing new information and new
> perspectives to firms.  I should emphasize 'new'.  WOuld you go to a
> consultant for the latest in 'old' information?
>
> So they're not experts?  So what, neither is anyone else in
> application of a theoretical management model.  Hammer & Champy
> aren't experts in implementation that's for sure, they are
> theoreticians.  Neither was Deming in CQI.
>
> Anyone you find that really is an expert in such model application is
> probably too old to be of much use.  They are also transient types
> who have done it a bunch of times at different corporations--hired
> guns.  Hired guns rarely are up on the latest jee whiz management
> model.  They instead use what has worked for them in the past--and
> they do it damn well!
>
> Perhaps I can illustrate this by quoting something from a text on
> swordsmanship from 1643.
>
>     "In China & Japan, practioners of this science have been referred
> to as masters of the martial arts.  Warriors should not fail to learn
> this science.
>     People who make a living as martial artists these days only deal
> with swordsmanship.  The priests of the Kashima & Kantori shrines in
> Hitachi province have established such schools, claiming their
> teachings have been transmitted by the gods, and travel around
> from province to province passing them on to people; this is only a
> recent phenomenon. .....  [Marshall Thurber are you listening?]
>     As I see society, people make the arts into commercial products;
> they think of themselves as commodities, and also make implements as
> items of commerce.  Distinguishing the superficial and the
> substantial, I find this attitude has less reality than decoration.
>     Martial arts is particulary rife with flamboyant showmanship,
> with commercial popularization, and profiteering on the part of both
> those who teach the subject and those who study it.  The result is,
> as someone once said, 'amateuristic martial arts are the cause of
> serious wounds'."
>
> I think, without too much of a stretch, you can apply this to
> consultants of tqm, bpr, iso9000, cqi, ad nauseum.  It's only a
> confusing if you don't know the Way.
>
> Charles Barclay                         2404 Maile Way
> Dept. of MIR                            Honolulu, HI 96822
> U. of Hawaii                            Fax:  808 956-2774
>                                         Phone:  808 956-8545
> E-mail:    barclay@busadm1.cba.hawaii.edu
>
> Bring Integrity, Valor, Loyalty, and Commitment back in Vogue: hire
> Colin Powell in '96!
>