Article View: bit.listserv.quality
Article #172Change Management
From: Timothy P. Donovan
Date: Tue, 14 Jul 1998 00:00
Date: Tue, 14 Jul 1998 00:00
100 lines
4838 bytes
4838 bytes
This is a multi-part message in MIME format.
------=_NextPart_000_004B_01BDAF37.44C00960
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
Dan;
I agree with your premise about an expert being the guy out of town. I =
also
believe that there is a difference in Education and Training. Education =
is
the why and Training is the how!
I believe an outsider removes all the internal slants and presents the
theory of why do this methodology. They are good at this since they =
don't
usually know the inner workings of our company. They don't avoid the
political sensitivity, of We never do it that way! They also present a
generic view of why companie are going that way.
After, that the internal Trainers can take over and present the
implementation that your company has decided on. They can specialize =
and
dictate the how, now that people understand the why. So I believe there =
is
a need for both, as Well as by bringing outside "Consultants/Educators"
management can show they are really committed to the chosen course of
action. After all, what are consultants and Educators? They are the
bearers of change. In order to get people to move out of their comfort
zone, you must make them feel they can get comfortable in the new zone.
Tim Donovan
######################################################
Tim Donovan
President
Advanced Innovation Managers Inc.
http://www.aim4best.com
Email: bizconst@aim4best.com
We maximize your return on your technology Investment!
######################################################
------=_NextPart_000_004B_01BDAF37.44C00960
Content-Type: text/html;
charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable
<!DOCTYPE HTML PUBLIC "-//W3C//DTD W3 HTML//EN">
<HTML>
<HEAD>
<META content=3Dtext/html;charset=3Diso-8859-1 =
http-equiv=3DContent-Type>
<META content=3D'"MSHTML 4.72.3110.7"' name=3DGENERATOR>
</HEAD>
<BODY bgColor=3D#ffffff>
<DIV>Dan;<BR><BR>I agree with your premise about an expert being the guy =
out of=20
town. I also<BR>believe that there is a difference in Education =
and=20
Training. Education is<BR>the why and Training is the =
how!<BR><BR>I=20
believe an outsider removes all the internal slants and presents =
the<BR>theory=20
of why do this methodology. They are good at this since they=20
don't<BR>usually know the inner workings of our company. They =
don't avoid=20
the<BR>political sensitivity, of We never do it that way! They =
also=20
present a<BR>generic view of why companie are going that =
way.<BR><BR>After, that=20
the internal Trainers can take over and present the<BR>implementation =
that your=20
company has decided on. They can specialize and<BR>dictate the =
how, now=20
that people understand the why. So I believe there is<BR>a need =
for both,=20
as Well as by bringing outside =
"Consultants/Educators"<BR>management=20
can show they are really committed to the chosen course =
of<BR>action. =20
After all, what are consultants and Educators? They are =
the<BR>bearers of=20
change. In order to get people to move out of their =
comfort<BR>zone, you=20
must make them feel they can get comfortable in the new zone.<BR><BR>Tim =
Donovan<BR>######################################################<BR>Tim =
Donovan<BR>President<BR>Advanced Innovation Managers Inc.<BR><A=20
href=3D"http://www.aim4best.com">http://www.aim4best.com</A><BR>Email:&nb=
sp; <A=20
href=3D"mailto:bizconst@aim4best.com">bizconst@aim4best.com</A><BR>We =
maximize=20
your return on your technology=20
Investment!<BR>######################################################</DI=
V></BODY></HTML>
------=_NextPart_000_004B_01BDAF37.44C00960--
Technical Details
Message-ID:
<004e01bdaf58$cea2f1d0$010000c6@aim4best.AIMHOME>Path:
arc1-ca.pugleaf.net!unknown!not-for-mailShow Full Headers
Complete Article Headers
X-Google-Language: ENGLISH,ASCII-7-bit X-Google-Thread: 1159be,8e31b97c56542a73 X-Google-Attributes: gid1159be,public From: "Timothy P. Donovan" <bizconst@aim4best.com> Subject: Change Management Date: 1998/07/14 Message-ID: <004e01bdaf58$cea2f1d0$010000c6@aim4best.AIMHOME> X-Deja-AN: 371447411 Sender: TQM in Manufacturing and Service Industries Discussion List <QUALITY%PUCC.BITNET@vtbit.cc.vt.edu> Approved: NETNEWS@AUVM.AMERICAN.EDU * Comments: ******************************************************** X-Priority: 3 Approved-By: "Bill Casti (System Admin)" <help@QUALITY.ORG> Content-Type: multipart/alternative; boundary="----=_NextPart_000_004B_01BDAF37.44C00960" X-Received: from cs3-02.hol.ptd.net (HELO aim4best) (204.186.17.34) by postoffice.ptd.net with SMTP; 14 Jul 1998 18:48:49 -0000 X-MimeOLE: Produced By Microsoft MimeOLE V4.72.3110.3 X-MSMail-Priority: Normal MIME-Version: 1.0 Newsgroups: bit.listserv.quality