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Article #222Re: QS9000, Chapter 4.11 Dilemma
From: Eric Stern
Date: Sat, 22 Aug 1998 00:00
Date: Sat, 22 Aug 1998 00:00
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3811 bytes
Daniel's solution seems to me equivalent to killing flies with heavy hammers. Wrist straps have several properties quite distinct from rulers: they are critical to the performance of the electronic equipment and they have the frequent habit of losing their effectiveness. For that reason they need to be constantly monitored. Rulers seldom loose their calibration and many of their uses are trivial and non-critical to performance. Daily checking is way out of proportion with the need for most situations that I am aware of. Daniel J O'Leary wrote: > John W. Beemster asked, "Under chapter 4.11 of QS-9000, it states all tools > that are used to determine conformance of a product to stated > tolerances > must be calibrated. This means one must calibrate each steel ruler on > our manufacturing floor. This also means tracking, controlling, and > dispositioning over three hundred rulers!" > > This is easy, if you think about it the right way. The problem is that you > need a way to know if the steel rule is telling you the truth. It must > be easy to use and effective. Don't confusing calibration with recall, > adjustment, etc. > > In the electronics industry we what a similar problem with wrist straps to > control electro-static discharge. They must be check frequently to > ensure they work, this is analogous to calibration. The common > method is to install wrist strap test stations around the plant and > have each employee check his/her wrist strap every day. > The employee writes the results in a log posted at the station. If the > wrist strap is defective, it is replaced and discarded. > > The wrist strap test stations are in the calibration recall program, not > the wrist straps. > > At audit time, we ask the employee which station they commonly > use and check the records for the day they worked. > > In the steel rule case, do the same thing. I assume these are six > inch rules. Set up a a, say, four inch measure station and ask > each employee to check the rule daily. If they get the right > measurement, they are done. If not, discard the rule and issue > a new one. > > Put the measurement stations in the recall program. > > Be smart about how you check the rule, so you really find problems. > If your employees are allowed to measure from the end, then > you should check the end, not start the measurement at 1 inch. > You can also use this as a check to make sure that employees > know the proper technique. People will think it is a silly quality > rule, so try to get some value from it. > > Dan O'Leary > doleary@qbe.picker.com -- Eric Stern Tel/Fax: (514) 483-6264 5386 West Broadway Montreal, QC, Canada, H4V 2A4 eric@cam.org
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X-Google-Language: ENGLISH,ASCII-7-bit X-Google-Thread: 1159be,d34d833b6a3269cd X-Google-Attributes: gid1159be,public From: Eric Stern <eric@cam.org> Subject: Re: QS9000, Chapter 4.11 Dilemma Date: 1998/08/22 Message-ID: <35DD8AAA.5034DBFB@cam.org> X-Deja-AN: 384346134 Sender: TQM in Manufacturing and Service Industries Discussion List <QUALITY%PUCC.BITNET@vtbit.cc.vt.edu> Content-Transfer-Encoding: 7bit Approved: NETNEWS@AUVM.AMERICAN.EDU * References: <199808202159.RAA07302@Altitude.CAM.ORG> Comments: ******************************************************** Approved-By: "Bill Casti (System Admin)" <help@QUALITY.ORG> Content-Type: text/plain; charset=us-ascii X-Received: from cam.org (Dialup-621.HIP.CAM.ORG [199.84.45.116]) by Altitude.CAM.ORG (8.8.4/8.8.4) with ESMTP id UAA19377 for <QUALITY@PUCC.BITNET>; Sat, 22 Aug 1998 20:48:25 -0400 (EDT) X-Comment: VM1.MCGILL.CA: Mail was sent by Altitude.CAM.ORG MIME-Version: 1.0 Reply-To: eric@cam.org Newsgroups: bit.listserv.quality