🚀 go-pugleaf

On Sat, 08 Mar 1997 20:09:02 -0500, Rod Moffitt <rmoffitt@cyberus.ca>
wrote:

Rodney,

While I sympathize with your problem, I would have to side with the
company on this one...

CCSI is, in fact, the corporate head office in the US, Canon Canada
Inc. is a separate branch, has separate marketing programs, etc.

It falls along the same lines as seeing a US commercial in Canada. The
Canadian offices are not obligated to live up to the U.S.'s
promotions, and vice versa...

Although Canon is in the right here, if I was in the Customer
Service's manager's shoes, I probably would have snagged a copy of the
software for you and sent it to you. Although, I would have to admit,
had you been rude, abrupt, or angry on the phone... I wouldn't have
taken a step in your favor, and I would have stood by company policy.

I don't know how civil you were in dealing with any of these people...
that's usually the deciding factor in a good deal of customer service
solutions.

Take care, and good luck...

RatTrap