🚀 go-pugleaf

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MDA wrote:

> Buck wrote:
> >
> > I know that the salespeople make most of their commission on the
> > extended warranties.  They apparently go thru an indoctriation
> program
> > in Toronto where they are brainwashed on how to manipulate
> customers,
> > i.e. trying to upsell to more expensive items, and bait and switch.
> > This is what I've heard and been told but I'm looking for first-hand
> > information
>
> Well actually this did happen to me after I had made up my mind about
> which computer I wanted the salesperson came running up to tell me
> that
> he had just been told that he could give me a great deal on the next
> model up. I said thanks but no thanks and he looked truly pissed about
> it. He also looked pissed when I said I thought maybe I didn't need
> the
> extended service policy, he talked me into believing I did and I went
> home with it. When I got home I had second thoughts about it again and
> called the store to cancel the policy. I talked to my salesguy who in
> a
> rather pissy manner told me I would have to come back out to the store
> to cancel the policy. Well I live a long way from the store and I just
> let the whole thing drop. It was not a pleasant experience though.
>
> MDA

 I bought an Acer computer that was built for me.  During the first 8 months of
the warranty I have had replaced:
6 hard drives ( 1 have 2 2 gig drives)
mother board
32 megs of memory
power supply x2
6x cd
sound card wave synthesis x2.

and the 21 inch monitor which was warranted by Hitachi.  It was free to me to
get repaired as the sales company paid shipping one way but they "lost"
it for a month.
-- I generally buy warranties and you are right.  They are a major source of
money for sales people.
To respond, remove the words nospam from the email address.

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<HTML>
MDA wrote:
<BLOCKQUOTE TYPE=CITE>Buck wrote:
<BR>>
<BR>> I know that the salespeople make most of their commission on the
<BR>> extended warranties.&nbsp; They apparently go thru an indoctriation
<BR>program
<BR>> in Toronto where they are brainwashed on how to manipulate
<BR>customers,
<BR>> i.e. trying to upsell to more expensive items, and bait and switch.
<BR>> This is what I've heard and been told but I'm looking for first-hand
<BR>> information

<P><I><FONT COLOR="#666600">Well actually this did happen to me after I
had made up my mind about</FONT></I>
<BR><I><FONT COLOR="#666600">which computer I wanted the salesperson came
running up to tell me</FONT></I>
<BR><I><FONT COLOR="#666600">that</FONT></I>
<BR><I><FONT COLOR="#666600">he had just been told that he could give me
a great deal on the next</FONT></I>
<BR><I><FONT COLOR="#666600">model up. I said thanks but no thanks and
he looked truly pissed about</FONT></I>
<BR><I><FONT COLOR="#666600">it. He also looked pissed when I said I thought
maybe I didn't need</FONT></I>
<BR><I><FONT COLOR="#666600">the</FONT></I>
<BR><I><FONT COLOR="#666600">extended service policy, he talked me into
believing I did and I went</FONT></I>
<BR><I><FONT COLOR="#666600">home with it. When I got home I had second
thoughts about it again and</FONT></I>
<BR><I><FONT COLOR="#666600">called the store to cancel the policy. I talked
to my salesguy who in</FONT></I>
<BR><I><FONT COLOR="#666600">a</FONT></I>
<BR><I><FONT COLOR="#666600">rather pissy manner told me I would have to
come back out to the store</FONT></I>
<BR><I><FONT COLOR="#666600">to cancel the policy. Well I live a long way
from the store and I just</FONT></I>
<BR><I><FONT COLOR="#666600">let the whole thing drop. It was not a pleasant
experience though.</FONT></I><I><FONT COLOR="#666600"></FONT></I>

<P><I><FONT COLOR="#666600">MDA</FONT></I></BLOCKQUOTE>
<I><FONT COLOR="#666600">&nbsp;I bought an Acer computer that was built
for me.&nbsp; During the first 8 months of the warranty I have had replaced:</FONT></I>
<BR><I><FONT COLOR="#666600">6 hard drives ( 1 have 2 2 gig drives)</FONT></I>
<BR><I><FONT COLOR="#666600">mother board</FONT></I>
<BR><I><FONT COLOR="#666600">32 megs of memory</FONT></I>
<BR><I><FONT COLOR="#666600">power supply x2</FONT></I>
<BR><I><FONT COLOR="#666600">6x cd</FONT></I>
<BR><I><FONT COLOR="#666600">sound card wave synthesis x2.</FONT></I><I><FONT COLOR="#666600"></FONT></I>

<P><I><FONT COLOR="#666600">and the 21 inch monitor which was warranted
by Hitachi.&nbsp; It was free to me to get repaired as the sales company
paid shipping one way but they "lost"</FONT></I>
<BR><I><FONT COLOR="#666600">it for a month.</FONT></I>
<BR><I><FONT COLOR="#666600">-- I generally buy warranties and you are
right.&nbsp; They are a major source of money for sales people.</FONT></I>
<BR>To respond, remove the words nospam from the email address.</HTML>

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