🚀 go-pugleaf

On 9/20/2011 3:02 PM, Cydrome Leader wrote:

> "hipcap"- haven't heard that in a while. Does AT&T even have special
> people for DSL stuff? I just know the days of making a bid deal over data
> circuits is over, and people even got upset when I was stull using
> red/white crossconnect as I was "messing up" their colors or something
> stupid like that.

I have no idea who supports their DSL shit since I don't deal with that, 
but I'm just pretty sure that if their "business" support can't be arsed 
to tag lines anymore, there's no fuckin' way they're tagging home DSL lines.

> It would be hillarious to try to get the script robots in india to throw
> some tone on the line for me. The real support folks in Missouri can do
> this, but it takes a while to get one of those people.

Fortunately, we deal directly with the Missouri folks still, but even 
they've degraded greatly on average (as have their Field and Line Techs) 
over the last five years with all the layoffs and buyouts of anyone with 
a fucking clue. The average HiCap tech I speak to today is a lot 
stupider than he/she was five years ago, that's for sure.

Their Chronic group used to be awesome, I had some legless dude in 
Detroit managing my real bad circuits and he was stellar at the job and 
went out of his way/around processes a lot with me to just get shit 
fixed. They cut that team down from nine folks to four two years ago and 
the current crop of cunts can't be bothered to even return a fucking 
call, much less answer live ever.

> We'll see.

Kind of curious to see how it works out over time.

Good thing to note is that everybody involved is installing/supporting 
U-Verse is bottom barrel, too. It's a non-union gig so they're keeping 
what's left of the seniority/smarts/unionized-and-can't-fire folks on 
the tariffed products and everybody working U-Verse is either low-talent 
fuckbags with no experience who were faced with either getting laid off 
entirely from their union gigs or leaving the union, or they're entry 
level, low-wage shitwipes who don't know shit about shit.

-- 
smr