🚀 go-pugleaf

In article <3160fc77.98300159@news.netvision.net.il>,
talb@netvision.net.il (Tal Barenboim) wrote:

]> What really interests me is:
]> 
]> 1. Do you know of specific modems that cannot connect to this rack or
]> that they need special tweaking i.e iNIT string on the users end or
]> change in my end ?
We haven't had any problems and have been in operation with one for 9 mo.

]> 2. Load problems i.e What happens when the rack is totally loaded with
]> all of the 60 modems working at 115kbps to the mid plane ?
Well you can only put 48 in if you are using the AS5100 (Total Control
Rack with integrated 2511 routers

]> 3. Heat problems ?
Not if you buy the fan tray with 9 - 5" muffin Fans

]> 4. Modem hangs i.e Quad Modems get mulfunctioned or require a reset ?
Never had 1 hang in the last 9 mo.

Tom

tom@net-connect.net

-- 
                                 ******
                                 *           *
**************************************************
**                                                                                           *
**  Tom Shelton                                                                   *
**  President 0f Net-Connect, ltd.                                   *
**                                                                                 * 
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Tal Barenboim wrote:
> 
> Hello There
> 
> We are now evaluating the US Robotics Total Control NetServer Solution
> from US robotics.
> 
> We use Analog/Digital Modems + The NetServer card (60 port version)...
> Seems to work fine, except that the Total Control Server has it
> weakness and lacks some needed features...
> 
> We are looking for ANYONE who has any experience with this solution,
> any information, recommendation , information to share, problems you
> found. Please let me know, E-mail me be back is the best way.
> 
> What really interests me is:
> 
> 1. Do you know of specific modems that cannot connect to this rack or
> that they need special tweaking i.e iNIT string on the users end or
> change in my end ?
> 2. Load problems i.e What happens when the rack is totally loaded with
> all of the 60 modems working at 115kbps to the mid plane ?
> 3. Heat problems ?
> 4. Modem hangs i.e Quad Modems get mulfunctioned or require a reset ?
> 
> Thanks Very much,
> Tal Barenboim
> NetVision,
> talb@netvision.net.il

For your information, 
i think You can check the U.S. ROBOTICS Homepage at:

http://www.usr.com


-quy

>> As Windows GPFed in '95, I heard Tal Barenboim saying : <<

: Hello There

: We are now evaluating the US Robotics Total Control NetServer Solution
: from US robotics.

Our conclusion, based on our experience, is : good product, lousy manuals, and
zero service. If it works, everything is fine. But if you run into problems,
like us, you have to pay for a support contract, or you get zero service.

I don't understand, while we pay a big money for a Netserver card, and we
still have to pay more for the firmware upgrade. I know Livingston won't
charge their users for the firmware upgrade; ironically  when Netserver is
an old version of Portmaster from Livingston.

We may abandon our future purchase of more Total Control series and turn
to other alternatives. We won't stand still for this ripoff.

--
Yen-Wei Liu 
Internet e-mail address:ywliu@beta.wsl.sinica.edu.tw
			ywliu@gate.sinica.edu.tw
FAX: +886-2-783-6444

Only those who believe in all that glitters is gold think all that computes is 
Microsoft's. 

ywliu@beta.wsl.sinica.edu.tw wrote:
> 
> >> As Windows GPFed in '95, I heard Tal Barenboim saying : <<
> 
> : Hello There
> 
> : We are now evaluating the US Robotics Total Control NetServer Solution
> : from US robotics.
> 
> Our conclusion, based on our experience, is : good product, lousy
> manuals, and zero service. If it works, everything is fine. But if 
> you run into problems, like us, you have to pay for a support contract,
> or you get zero service.

I will concur on this fully...  USR has great hardware and it can
do really neat stuff, however their support is terrible unless you're
willing to shell out lots of $$$ on top of the lots of $$$ their 
hardware costs. When we initially installed our Total Control stuff,
everything worked fine; however when we upgraded some of our modems 
to 28.8 a year later, the nightmares started.

> I don't understand, while we pay a big money for a Netserver card, and we
> still have to pay more for the firmware upgrade. I know Livingston won't
> charge their users for the firmware upgrade; ironically  when Netserver
> is an old version of Portmaster from Livingston.

In our case, I don't mind paying for software upgrades if I'm not 
on maintenance.  In fact, the incident that broke the camel's back 
involved an upgrade we paid lots of money for.  What really offended 
me about USR is that if you buy a product and it does not work out 
of the box, you have to pay them more money before they will talk 
to you to help you get it working.  In my book, they should at least
provide you with one call to a person who knows something before they
start the meter.  All we ever got were calls returned a month later
by clueless tech support folks who didn't know their product.  (I
guess they assign the brand new tech support folks to the customers
who don't have support contracts.)

> We may abandon our future purchase of more Total Control series and turn
> to other alternatives. We won't stand still for this ripoff.

Since I refuse to be held hostage by my vendors, we dumped USR 6 
months ago for AT&T Paradyne...  They don't have the millions of
features that USR has (they don't have an integrated terminal server)
but they have great modems and wonderful, responsive tech support.

--zawada

we are a mid size internet service provider and for our dialups, we
use the total control "solution"

 > > 2. Load problems i.e What happens when the rack is totally loaded with
 > > all of the 60 modems working at 115kbps to the mid plane ?

have had no problem with 48 modems loaded up.

 > > 3. Heat

have had problems before due to environment surrounding the chassis.
fan trays are a must have though.

 > > 4. Modem hangs i.e Quad Modems get mulfunctioned or require a reset ?

yes we have gone through code upgrade after code upgrade and have to
occassionally reset the netserver due to unexplained occurences that
begin to crop up with new users trying to get on.  we call this hosing
up.  at any rate no fix found yet, even with using teh auto response
feature enabling.  email me with any specific issues at
jdeyo@iamerica.net