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Article #424

Re: Opinion yours ... which is better, a "demo" or a "money-back guarantee?"

#424
From: David Rifkind
Date: Sat, 04 Nov 2000 00:00
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On Fri, 03 Nov 2000 12:54:13 -0700, Sundial Services
<info@sundialservices.com> wrote:
>Which do you prefer:
>  (a) A time or feature-limited demo that you can download for free.
>  (b) No demo -- what you get is full-featured -- but it carries a
>30-day money back guarantee.

I also like the downloadable demo, but with a couple of reservations.
First, think hard about what to limit.  I've seen many where enough
features have been removed to make it impossible to make a reasonable
decision about the product.  Second, please specify somewhere--on the
web site, preferably--*what* the limits of the demo are.  It's bad
enough to find out that the demo is useless; worse to have to download,
install, and start using it to find that out.

You might also make the full product documentation available separately
from the demo.  For some products, like components and libraries, I'd
rather see that first.

-- 
The children were playing 'Other Kind of People', and I asked them what
it meant.  "We play we're the Other Kind of People, and nobody can tell
we're not regular people," they said.  "They can't even guess it."
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From: drifkind@acm.deleteme.org (David Rifkind)
Subject: Re: Opinion yours ... which is better, a "demo" or a "money-back guarantee?"
Date: 2000/11/04
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