🚀 go-pugleaf

In article <1992Oct21.115906.956@mala.bc.ca> dunnett@mala.bc.ca (Malcolm Dunnett) writes:
[...]
>  The original request didn't specify which O/S this was being considered
>for. It's been clear from the responses that both Ultrix and VMS customers
>want this service. Please,Please, PLEASE make it clear to the responsible
>folks that this is not just a Unix issue, VMS customers have the same
>problems and need the same kind of service.

Good point.  I am both a VMS and Ultrix customer with my installed base of
VMS systems far outweighing my Ultrix systems.  I note that many of the
previous postings deal with Ultrix issues--I would certainly like to have
the same level of patch availability for both platforms.  Yes I do make
use of DSNlink for VMS and have found it to be very useful in getting
patches and access to articles describing problems, _BUT_ for a site that
has both Internet and DSNlink connectivity, there is no question that the
Internet provides a more stable means of communication. 

Given the resources that Digital pours into DSNlink, DSIN, the CSC, and
gatekeeper, it seems a shame that the several electronic service
facilities cannot be used to provide access to the same information. 
Digital seems to have its heart in the correct place, but sadly the hands
are often flailing in opposing directions.

Please, give serious consideration to opening the electronic gates to the
archives of patches and articles.  Please, have faith in the customer's
ability to diagnose and solve problems, and then give them access to the
tools to keep their systems running at the level of functionality that
they were sold.  Well run systems do more to sell products than a whole
fleet of sales critters.  Go for it!

--Larry
-- 
Larry Fahnoe                        Cellular One
612/832-7616                        7900 S. Xerxes Ave, Suite 301
lfahnoe@kegworks.mn.org             Minneapolis, MN  55431