🚀 go-pugleaf

Paul Astrachan (astrachan@austlcm.sps.mot.com) wrote:

: I called HP and the 30-40 minute toll call is a 
: little too frustrating.
	You can call HP @ 1-800-999-1148 and pay $25 to have
your question answered, or you can call them @ 1-900-555-1500
and pay $2.50/min once you begin talking to the tech support
person.
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		    shane.colby@m.cc.utah.edu     
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In article <4gi26o$rn1@newsgate.sps.mot.com>, astrachan@austlcm.sps.mot.com (Paul Astrachan) wrote:
>I just bought an HP 4c scanner and installed the deskscan 2.3.1 software.
>I tried to do a select source in a number of programs, and 
>all of them claim the twain.dll isn't in the windows 
>directory. (I checked and it is in the windows directory and the windows\twain
>and the windows\twain_32 directories. 

HP and adobe are both aware of a problem with the new 32 bit twain system and
older twain acquires.  Try looking at the adobe and HP web sites.  I know 
photoshop has a "Fixed" acquire module for versions 3.0.4 and possibly 
earlier.......    

>The 32 bit drivers seem to have installed correctly 
>since the Freecell solitare game works fine.  Does anyone have any 
>suggestions?  I called HP and the 30-40 minute toll call is a 
>little too frustrating.

Tom Branham
tbsy@ixl.net

>Paul Astrachan (astrachan@austlcm.sps.mot.com) wrote:
>
>: I called HP and the 30-40 minute toll call is a 
>: little too frustrating.
>	You can call HP @ 1-800-999-1148 and pay $25 to have
>your question answered, or you can call them @ 1-900-555-1500
>and pay $2.50/min once you begin talking to the tech support
>person.

As it turns out, I ended up talking to a representative at
HP.  She didn't have any solutions to the problem since
it seemed everything went fine during the installation.
I decided to upgrade to w3.11 since it seems to handle 
32 bit applications better.  Of course the upgrade
failed since I had high color drivers enabled (to use the scanner). 
The end result is that I re-installed windows 3.1, upgraded to 
3.11 and presto it works.  Apparently I had something
in my w3.1 installation that was causing the problem.  It would
have been easier if HP tech support had experience with this
problem.  

Bitch #2.  I also tried to install the scsi interface card that came with 
scanner just in case there was some problem with the 
drivers for my 1542. The card fit very poorly in the 
expansion slot.  It's as though the edge connector is 
too short.  
When I finally got it to seat (at least I thought it was seated),
I powered up the computer and the power supply abruptly shut down.
I called HP back and they said I must have an off brand of computer case
since this hasn't happened to his knowledge.  Course the 
other 50 cards I have inserted and pulled didn't have any 
trouble, but it must be the case.

All in all I like the scanner.  I don't like the experience
of installing it in my system.