🚀 go-pugleaf

You failed to read the receipt. You tried to use your kids as an excuse. The
store offered
credit. I fail to see why you have a beef against the store. I am not enamored
of the place
but if you make the mistake why should they make an exception because you have
children?
Did you fail to make it to the grocery store for a month?


ablang@my-dejanews.com wrote:

> DATE: Wed, 5 Aug 1998 15:59:55
> From: "Ken and Cheri Bett" knc @ ij.net
>
> Dear Friends and Friends of Friends,
>
> Subject:  Best Buys Retail Stores is not a Consumer Friendly/Parent
> Friendly Store
>
> I promised Best Buys I was writing this letter and sending it to all my
> friends.  Please be aware that Best Buys return policy is as follows:
>
> No returns without a receipt.
>
> No returns after 30 days, even if you possess a receipt and the product is
> unopened and unused.
>
> The latter policy is what has caused me to write and warn all.  As most of
> you know Ken and I have two girls ages 3 and 2 (16 months apart).  Most of
> you can probably sympathize with the problems of purchasing merchandise and
> returning merchandise with young ones in tow.   Best Buys does not.
>
> On 6/29/98, I bought a printer, scanner, printer cable (which they told me
> I'd  have to buy, because the one I had for my laser printer wouldn't work.
>  They were wrong.), and a surge protector  (which I actually asked for a
> telephone line protector, but was given an electrical surge protector with
> a telephone line protector).
>
> On 8/3/98, I finally made it back to Best Buys to return the printer cable
> and surge protector, unopened, unused, and with receipt (my niece was baby
> sitting the girls).  Guess what!  I was 5 days too late.  They refused to
> refund my money and offered a store credit instead (As if I need a store
> credit more than my money).  I spoke to the Manager on Duty, I spoke to
> Corporate Headquarters. I explained the difficulties of returning to the
> store with children in tow.  I told them I had no need of a store credit.
> I told them I would never return to Best Buys for further purchases, and
> that I'd warn all my friends, my family, and anyone that would listen.
> They didn't care.  Evidently they're not interested in repeat business or
> referral business.
>
> My main mistake was not reading the back of the receipt, which is where you
> will find the return policy.
>
> Please take heed of this warning, and warn others.  I have since spoken to
> several friends who have had, or know someone who has had, similar
> experiences with Best Buys.
>
> Best Buys retail store is not a best buy if your stuck with merchandise or
> a store credit that you don't want or can't use.
>
> Please forward this warning to everyone you know.  Thanks.
>
> Respectfully yours,
> Cheri Bett
> knc&ij.net
>
> --
> Here is my favorite movie/book quote:
> Light of my life.
> Fire of my loins.
> My sin.
> My soul.
>
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