🚀 go-pugleaf

forman@clark.net (Jeff Forman) writes:

>Listen folks, where are you going to go?  You read these horror stories about 
>everyone.  Try getting through to some of these companies.  My brother (on my 
>recommendation) bought a Quantex Pentium System.  The price is right and the 
>machine is basically a decent box.  But try to get through to them - you 
>can't.  Gateway's tech support is that way too.  IMHO you need tech support 
>every now and again (probably when you first get the usint, when you add 
>something or when something stops working).  But I suspect that the guy who 
>spends more than an episode (meaning a few calls until a problem is 
>resolved in toto) every two years trying to get through to tech support is not 
>using his computer for computing.

If it were only tech support, I might agree with you.  But when they can't
get an order right, and they won't return your calls, it has gone beyond
tech support at that point.

You must have the right system before you get around to finding a problem
to call tech support about!

Later,
Todd
th9708@coewl.cen.uiuc.edu

>I have a ZEOS Pentium and in the beginning (April) it had some problems, but 
>since then, I haven't really needed to talk to them.  This week I got 
>snared in the Intel-ZEOS finger pointing and had to wait 15-20 minutes to 
>get ZEOS on the line.  So what?  It's not a regular part of my daily life.

>Just a thought.


>Jeff Forman