Thread View: comp.sys.ibm.pc.hardware.systems
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Started by Anthony Ragan
Thu, 10 Feb 1994 12:20
Zeos: Yet Another Delay :<
Author: Anthony Ragan
Date: Thu, 10 Feb 1994 12:20
Date: Thu, 10 Feb 1994 12:20
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Hi all, Okay, now I'm getting angry. On 1/30/94 I ordered a 486dx-33 (with several customizations). The salesman promised me delivery on 2/7/94. Well, on 2/4/94, I called to confirm shipping and found that the unit hadn't shipped because Zeos was backordered on the hard drive. (a WD caviar 340Mb) *But*, the shipment was due in that day and I would have my unit by tomorrow, 2/11/94. Okay, I thought, no problem. Bzzzt. Wrong. I called again today to confirm that the 486 had shipped yesterday for the Friday delivery, only to find out my sales droid has gone on vacation. (Ok, he's allowed a vacation, but why now?) Instead I got a generic droid who told me that, not only was Zeos still awaiting the HD delivery, but that they were also backordered on the tape drive I had requested! Now we're up to 2 parts delayed, and I have no idea when I'll receive my new computer. At least the generic droid didn't try to scam me with yet another Promised-Delivery-Date that can't -be-Kept(tm). Who the devil does their stock ordering? The guy needs a lesson on predicting inventory needs. I can understand that having a bad Winter is screwing up their supply deliveries, but why make a promise to a customer that can't be kept?? All that does is cause hard feelings and anger (like now). I had planned to take tomorrow off from work to be home to set-up the machine. If I hadn't called first, I would have wasted 8 hours of paid leave! Couldn't someone from Zeos call or e-mail customers to let them know of delays? I tell you, I like Zeos machines *BUT*, one more significant delay and I'll start seriously considering cancelling my order. --Anthony ecz5rar@mvs.oac.ucla.edu -OR- IrishSpy@aol.com Angry Rune Chia Pet of Ernalda
Re: Zeos: Yet Another Delay :<
Author: Greg Moore
Date: Fri, 11 Feb 1994 02:37
Date: Fri, 11 Feb 1994 02:37
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I talked to my sales rep today. And it dawned on me a reason why things may be so busy and backordered right now. Seems as if they got a good review (3rd out of 20 systems, 1st, 2nd, 4th, 5th all Pentium systems) in PC World (?) and the phone has been ringing off the hook. The only reason I got through to my rep he said was that he now has to keep his phone on Do Not Disturb and only accept orders from people who know his line. This unexpected upswing in sales could have screwed up their inventory. That's my guess. BTW, one trick I've found is to order a Computers Now system and order the extras separately, that way I get my system faster.
Re: Zeos: Yet Another Delay :<
Author: Ed Warnicke
Date: Fri, 11 Feb 1994 21:41
Date: Fri, 11 Feb 1994 21:41
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ECZ5RAR@MVS.OAC.UCLA.EDU (Anthony Ragan) writes: >Who the devil does their stock ordering? The guy needs a lesson on It's probably not their stock ordering... some parts are simply almost impossible to get... even if you are a HUGE buyer. The delay probably traces back to someone not projecting the demand for their component properly and thus underproducing, or a problem in the production of a high demand item which caused delays. Ed
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