Thread View: comp.sys.ibm.pc
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Started by Hung H. Nguyen
Tue, 17 Nov 1992 23:45
Computer Discount Warehouse
Author: Hung H. Nguyen
Date: Tue, 17 Nov 1992 23:45
Date: Tue, 17 Nov 1992 23:45
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The mail order experience I had with CDW was unpleasant and I
would like to bring it to your attention in case you are in
the process of buying mail order. If you have a chance, call
the company and tell them you read this message. Their # is
1-800-326-4CDW.
Saturday 10/6, I called CDW to order a NEC 3FGx and a video
card. The sales person I talked to was Kirby. He was pleasant
to work with and offered to ship the stuff out 2nd day air with
no extra charge. I asked approximately when I would receive the
order and he replied with "Probably Wednesday (10/11) since the
items will be shipped Monday."
Thursday 10/12, I hadn't received the monitor or card yet
so I called CDW to check. I talked with Kirby again and he
remembered me off the bat. He said that he remembers me because
he couldn't verify the shipping address with directory assistant.
Kirby - "I called directory assistance, but they didn't have you
listed. Are you unlisted?"
me - "No. If you had problems verifying, why didn't you call
me and leave a message on my answering machine?"
Kirby - "I tried but the phone number you gave was bad."
I had him repeat the number. Sure enough, it was correct. He
then put me on hold while he tried to verify again. Sure enough,
I was listed and the address was verified.
Since the order hadn't gone out yet, I had my order changed. I
wanted the NEC 4FG instead. Great, he said, I should get it
Monday (10/16) since the order would go out that day.
Tuesday 10/17, I called CDW since I hadn't received anything.
Another salesperson answered and said the order went out Monday
and not the Thursday before. I asked her what was shipped. She
said a NEC 3FGx and a Paradise Windows Accelerator card. WRONG!!!
Kirby was on another call at the time so she said Kirby would
call me right back.
Kirby called.
Kirby - "Hello Hung, how can I help you?"
me - "Do you remember me calling you Thursday morning?"
Kirby - "I do remember the name but refresh my memory."
me - "Due to some mix-up with my original order on 10/17,
I had to call on Thursday and verified everything. I then
changed my order from NEC 3FGx to 4FG. Also, you said
the order would be shipped out that day. I found out
it was shipped yesterday."
Kirby - "Well you know what? I had a hard-disk crash Thursday."
I went ballistic. The conversation went on and I closed the
conversation by cancelling the entire order. I will never do
business with this company again.
-Hung
========
//My own opinions only.
Re: Computer Discount Warehouse
Author: Brian Downing
Date: Sat, 21 Nov 1992 14:22
Date: Sat, 21 Nov 1992 14:22
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I've also had problems with CDW. The salesman was real pleasant while
taking my order for a US Robotics 14.4 sportser w/fax. But when the
modem was sent to my PO BOX (which UPS will not deliver to) then he
re-sent two more, charging my VISA for all three (which nearly
exceeded my limit at the time). He also said he'd send the stuff UPS
RED at no extra charge but one of those three VISA charges was a few
dollars more than the other two. When I looked at the invoice I
noticed that he had in fact charged me for the next day delivery.
When it came time to credit my VISA they credited me for the two
standard deliveries so the one I paid was for the UPS RED. This was
my first and probably last time ordering stuff from them. When I
called to talk to the salesman about the problem he never returned my
call. When I was originally ordering the modem he had returned
several calls.
--
Brian...
brian downing@->fordham university, nyc ny
brian@dsm.fordham.edu bdowning@mary.fordham.edu
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