Re: Frustrated with SGI support..

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3 total messages Started by Kim Andersen Wed, 30 Dec 1992 23:56

#104

Author: Kim Andersen
Date: Wed, 30 Dec 1992 23:56

14 lines
1071 bytes

I have several SGI systems, all different models.  I was very happy with
the hotline service the first couple years - they were very speedy and
knowledgable.  HOWEVER, response time has increased dramatically (coupled
with a seeming decrease in competence) over the past year and a half.
Ever since 4.0.X was released.  Now I don't bother to call the hotline
anymore because on the rare occasion that I get a return call, they have
no clue anyway.

Sorry, guys, but that's my experience.


Kim Andersen                 |  It's only ones and zeroes.
Harrington Cancer Center     |  The wonder is that
andersen@marvin.ama.ttu.edu  |  it does anything at all.  -- anonymous

Re: Frustrated with SGI support..

#115

Author: NEO LIN CHEN
Date: Mon, 04 Jan 1993 02:52

15 lines
1253 bytes

Kim Andersen (andersen@marvin.ama.ttu.edu) wrote:
: I have several SGI systems, all different models.  I was very happy with
: the hotline service the first couple years - they were very speedy and
: knowledgable.  HOWEVER, response time has increased dramatically (coupled
: with a seeming decrease in competence) over the past year and a half.
: Ever since 4.0.X was released.  Now I don't bother to call the hotline
: anymore because on the rare occasion that I get a return call, they have
: no clue anyway.
: 
: Sorry, guys, but that's my experience.
: 
: 
: Kim Andersen                 |  It's only ones and zeroes.
: Harrington Cancer Center     |  The wonder is that
: andersen@marvin.ama.ttu.edu  |  it does anything at all.  -- anonymous

Re: Frustrated with SGI support..

#116

Author: NEO LIN CHEN
Date: Mon, 04 Jan 1993 02:54

15 lines
1253 bytes

Kim Andersen (andersen@marvin.ama.ttu.edu) wrote:
: I have several SGI systems, all different models.  I was very happy with
: the hotline service the first couple years - they were very speedy and
: knowledgable.  HOWEVER, response time has increased dramatically (coupled
: with a seeming decrease in competence) over the past year and a half.
: Ever since 4.0.X was released.  Now I don't bother to call the hotline
: anymore because on the rare occasion that I get a return call, they have
: no clue anyway.
: 
: Sorry, guys, but that's my experience.
: 
: 
: Kim Andersen                 |  It's only ones and zeroes.
: Harrington Cancer Center     |  The wonder is that
: andersen@marvin.ama.ttu.edu  |  it does anything at all.  -- anonymous

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