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Started by Bob Blanchett
Tue, 20 Apr 1993 12:04
Windows 3.x Document browser/hypertext engine wanted for Helpdesk
Author: Bob Blanchett
Date: Tue, 20 Apr 1993 12:04
Date: Tue, 20 Apr 1993 12:04
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WINDOWS 3.x based document browser with hypertext facilities. Request for Information. A windows 3.x based program with hypertext like facilities is being sought for use in a helpdesk/support enviroment. Procedure manuals, reference manuals and contact directory documentation and other similar information are being moved online. This information is being used by customer service and support personnel and needs to be readily accessible. A product with a Windows Help like interface or similar is being sought for evaluation or trial. Current Documentation exists in Word for windows format as well as IBM DCF and GML markup. Ideally the document conversion process markup etc would be automated or mouse driven or require little additional effort in terms of markup or processing, although this is not a requirement. The product must run on a 386 or better Windows 3.X/DOS 5.0 Standalone PC or be able to function as a Microsoft LAN manager application. The product must have a Windows-based GUI. Anybody with information or an organization offering a product which fits within these broad guidelines is encouraged to respond to Bob Blanchett System Operations CMIS 53 Hoddle St. Abbotsford Victoria 3121 AUSTRALIA or via Email at: bob@werple.apana.org.au
Re: Windows 3.x Document browser/hypertext engine wanted for Helpdesk
Author: pete
Date: Wed, 21 Apr 1993 11:21
Date: Wed, 21 Apr 1993 11:21
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Bob Blanchett (bob@werple.apana.org.au) wrote: > > WINDOWS 3.x based document browser with hypertext facilities. > > Request for Information. > > A windows 3.x based program with hypertext like facilities is being sought > for use in a helpdesk/support enviroment. > > Procedure manuals, reference manuals and contact directory documentation > and other similar information are being moved online. > > This information is being used by customer service and support personnel > and needs to be readily accessible. > > A product with a Windows Help like interface or similar is being sought > for evaluation or trial. > > Current Documentation exists in Word for windows format as well as IBM DCF and > GML markup. > > Ideally the document conversion process markup etc would be automated > or mouse driven or require little additional effort in terms of markup or > processing, although this is not a requirement. > > The product must run on a 386 or better Windows 3.X/DOS 5.0 Standalone PC or > be able to function as a Microsoft LAN manager application. > > The product must have a Windows-based GUI. > > Anybody with information or an organization offering a product which > fits within these broad guidelines is encouraged to respond to > > Bob Blanchett > System Operations > CMIS > 53 Hoddle St. > Abbotsford Victoria 3121 > AUSTRALIA > > or via Email at: > > bob@werple.apana.org.au > > > > > > > > > > > > > > -- *Peter Fenelon -- Research Associate -- Software Safety Assessment Procedures* Dept. of Computer Science, University of York, York, Y01 5DD (+44/0)904 433388 EMAIL: pete@minster.york.ac.uk ``You are what you drink and I'm a bitter man''
Re: Windows 3.x Document browser/hypertext engine wanted for Helpdesk
Author: Tooraj Enayati
Date: Thu, 22 Apr 1993 08:59
Date: Thu, 22 Apr 1993 08:59
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pete@minster.york.ac.uk writes: >Bob Blanchett (bob@werple.apana.org.au) wrote: >> >> WINDOWS 3.x based document browser with hypertext facilities. >> >> Request for Information. >> >> A windows 3.x based program with hypertext like facilities is being sought >> for use in a helpdesk/support enviroment. >> >> Procedure manuals, reference manuals and contact directory documentation >> and other similar information are being moved online. >> >> This information is being used by customer service and support personnel >> and needs to be readily accessible. >> >> A product with a Windows Help like interface or similar is being sought >> for evaluation or trial. >> >> Current Documentation exists in Word for windows format as well as IBM DCF and >> GML markup. >> >> Ideally the document conversion process markup etc would be automated >> or mouse driven or require little additional effort in terms of markup or >> processing, although this is not a requirement. >> >> The product must run on a 386 or better Windows 3.X/DOS 5.0 Standalone PC or >> be able to function as a Microsoft LAN manager application. >> >> The product must have a Windows-based GUI. >> >> Anybody with information or an organization offering a product which >> fits within these broad guidelines is encouraged to respond to >> >> Bob Blanchett >> System Operations >> CMIS >> 53 Hoddle St. >> Abbotsford Victoria 3121 >> AUSTRALIA >> >> or via Email at: >> >> bob@werple.apana.org.au Sounds like you need a Windows Help Compiler. I think it comes with most Windows compilers. There are alot of utilities aound that eliminate the need for the compiler/or make it easier to develop such help files. Most of them can read Words or WP documents. Some can do text too. The compiled file then can be viewed by Windows help viewer (winhelp.exe) Check out the ftp sites you are bound to find some. -- :-):-):-):-):-):-):-):-):-):-):-):-):-):-):-):-):-):-):-):-):-):-):-):-):-) Tooraj Enayati Melbourne Australia tooraj@daneel.rdt.monash.edu.au Monash University Robotic and Digital Technology (Graduate/Alumni) Then he said, "Put a smilie and you can get away saying almost anything."
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