🚀 go-pugleaf

John McGing (jmcging@access.digex.net) wrote:
: On 7 Dec 1995, Moo's Access Point wrote:
: 
: > In article <4a6lu4$eqp@access2.digex.net>,
: > Chris Smolinski <cps@access2.digex.net> wrote:
: > 
: > >Did anyone from Digex examine the specifications of these slicks, to see 
: > >if they were suitable for 28.8 operation? Sounds to me like Digex bought 
: > >cheaper voice grade equipment, rather than the required data grade.
: > 
: > Bell Atlantic purchased, installed, and owns the AT&T SLC-96 <or whatever
: > they're called> equipment. 
: > 
: > Bell Atlantic is under no (none, zero, nada) obligation to provision 
: > voice quality analog phone lines to support 28.8K. If you can find us 
: > something in the mass of Public Utility Commission regulations to 
: > demonstrate otherwise, we'd love to hear it.
: 
: So the problem isn't yours then.  Your hands are clean.  Fingers point 
: someplace else.  I'm sorry, but all things considered, this is one of the 
: poorest pieces of customer contact I've seen recently.
: 
: Basically, this just says "It's not our problem".  No sympathy for the 
: fact that service isn't what they'd like, no expansion on what is going 
: on maybe to fix things.  Nothing (none, zero, nada) is done except say 
: "It's not our problem."
: 

What an inane response.  This is not something under Digex's control.
If you want someone to complain to, complain to Bell-Atlantic, who in
this age of computers and computer technology you'd think would purchase
equipment to handle data as well as voice.

What else are you suggesting Digex to do?  There aren't exactly many
local phone companies around with all the wiring in place to replace
the services Bell provides Digex.

Joe
                                   
=------------------------------------------------------------------=
Joe Nardone <joe@access.digex.net> 
"Now that I have my coffee, I'm ready to watch radar."

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