🚀 go-pugleaf

On 7 Dec 1995, Moo's Access Point wrote:

> In article <4a6lu4$eqp@access2.digex.net>,
> Chris Smolinski <cps@access2.digex.net> wrote:
> 
> >Did anyone from Digex examine the specifications of these slicks, to see 
> >if they were suitable for 28.8 operation? Sounds to me like Digex bought 
> >cheaper voice grade equipment, rather than the required data grade.
> 
> Bell Atlantic purchased, installed, and owns the AT&T SLC-96 <or whatever
> they're called> equipment. 
> 
> Bell Atlantic is under no (none, zero, nada) obligation to provision 
> voice quality analog phone lines to support 28.8K. If you can find us 
> something in the mass of Public Utility Commission regulations to 
> demonstrate otherwise, we'd love to hear it.

So the problem isn't yours then.  Your hands are clean.  Fingers point 
someplace else.  I'm sorry, but all things considered, this is one of the 
poorest pieces of customer contact I've seen recently.

Basically, this just says "It's not our problem".  No sympathy for the 
fact that service isn't what they'd like, no expansion on what is going 
on maybe to fix things.  Nothing (none, zero, nada) is done except say 
"It's not our problem."



> 
> >>We are in the process of updating our literature to reflect this 
> >>and investigating possible options to support higher speeds of 
> >>connectivity.  We'll keep you updated.
> >
> >Updating literature? That's it? How about updating our credit card 
> >accounts for the service not provided?
> 
> While I'm not a lawyer, nor do I play one on TV, DIGEX cannot be responsible 
> for the non-performance of Bell Atlantic owned services and equipment. 
> 
Probably legally correct but it's a shitty attitude. 

You'd be better off not posting naything than posting something with such 
a F U attitude.


> -- 
> 	Doug Mohney				mohney@access.digex.net
> 	Product Manager - Leased Line		(V) 301-847-5105
> 	Digital Express Group			(F) 301-847-5215
> 			
> 
> 

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jmcging@access.digex.net   Nobody knows the troubles I've seen
JOHN.PF on GEnie  Team OS/2         .... and nobody cares!
          http://www.access.digex.net/~jmcging