🚀 go-pugleaf

arjc@wpo.nerc.ac.uk (Andrew R.J. Cowell) wrote:

>In article <815183424.26739@rosebery.demon.co.uk> brian@rosebery.demon.co.uk (Brian Sheehan) writes:
>>Tony Butler <abutler@ariel.demon.co.uk> wrote:

>>>
>>>I also had some bad experiences with Eclipse over the past few months - I guess you get what you pay 
>>>for really, and customer service _definitely_ isn't on the agenda.  I buy a lot of stuff from 
>>>advertisers in micro mart & I'm virtually guaranteed to have to return at least one item from a 
>>>delivery.....

>Same here, I've tried U-View, Electrowise and Stak Trading all of which I've 
>had to return items to.  U-View didn't seem to know what a BNC Terminator was.
>Star Computers I've had no trouble off yet....

I had a SoundBlaster16 from Stak when the SB16 first came out.  The
package arrived and the SB16 shrink wrap had been opened (bad sign).
Sure enough after about 4 hours messing about with jumpers etc etc it
didn't work in either of the two machines I tried.  I called them and
they said send it back and in two weeks they'd test it and let me
know.  Quick eh?

They said they didn't believe that the box arrived opened and the
manager of the tech department (?) almost called me a liar.  

Anyway I didn't like the sound of it all and I ordered one from PC
Action.  It worked perfectly first time and within 10 minutes I had it
installed and working no problem.  The one Stak sent me definately was
a duff one.  Anyway surprise after two weeks Stak said their engineers
had tested it and it worked perfectly (sure) so they would charge me
10% restocking fee.  Hey I have just thought of a great money making
scheme using duff old computer gear.  Now if that was a 1500 quid PC I
would make 150 quid over and over again for nothing (well until I ran
out of customers that is) - not bad eh?  

So they got a few quid off me (and I payed for return reg. post too)
but they've lost STAKS from sales after that  (sorry couldn't resist
that).

I suggest that if you have access to a video recorder then record the
opening of the package and have plenty of witnesses...

--
M. 
 +:+:+         Stamp out Philately!         +:+:+