🚀 go-pugleaf

MCI pulls the old bait and switch.  It took me about 6 months of my calling them
to get a "substitute" for their so-called promises.  They said they would double
what AT&T offered.  The woman even said that her mother was getting $200. check.
Yeah, right.... They 'advertise' monthly promotions, free calls on certain days,
etc.  When you call to find out (they're supposed to be mailing this info) what
the promo is for that month, it's too late, but there's always next month.....

I switched back to ATT.  Never again, MCI.  Save the money on the ads - put it
into training your employees and lower your rates....

MCI makes my blood boil.  If I start about my cell phone experience with MCI I
might lose it.  Awful.In article <01bbc1fc$a0187f60$267cd6ce@#allcom>, "Keith Brown" <newsinfo@callcom.com> writes:
|> Lynette Warren <lwarren@callamer.com> wrote in article
|> <54opug$g0l@twizzler.callamer.com>...
|> : 
|> : 
|> : Two weeks ago MCI called and made me the offer of 30% off my phone
|> bill
|> : for the next three months if I would switch from AT&T.  The MCI rep
|> also
|> : very enthusiastically told me that if I switch now, they would match
|> any
|> : AT&T offer within the coming weeks. She said that when I switch to
|> MCI,
|> : AT&T would be calling within the next couple of weeks and try to get
|> me to
|> : return to AT&T by offering me a better deal.  She said to make sure
|> and
|> : call MCI when AT&T called me with an offer to return and MCI would 
|> : guarantee that they would match any deal AT&T could make to get me to
|> : return to AT&T.  That, however, is not what happened.
|> : 
|> : The night before last AT&T called and asked why I'd switched.  I told
|> them
|> : I was generally satisfied with AT&T, but that MCI offered me 30% off
|> on my
|> : next three billings so I changed services.   AT&T then offered 50%
|> off
|> : for the next six months and a $50 credit which I could use on any of
|> their
|> : billings.  I thanked them for the offer and asked them to call back
|> later
|> : this week so I could let them know.
|> : 
|> : Today I called MCI customer service and told them about the AT&T
|> offer.
|> : They said they couldn't do any better for me than the 30% which they
|> : originally offered.  I asked about the $50 credit.  The MCI rep said
|> : that MCI couldn't afford to offer that sort of credit and that if
|> AT&T
|> : continued to they would eventually go bust.  I reminded them that
|> their
|> : sales rep told me that they would match AT&T's offer and asked if
|> that if
|> : that was no longer the case.  The MCI agent said that it was not. 
|> "So
|> : your agent wasn't telling me the truth when I signed on with MCI two
|> weeks
|> : ago?" I asked.  He said all he could tell me was that MCI didn't have
|> : anything better to offer me.  I asked for the mailing address to MCI
|> : customer service.  He gave it to me.  I told him I was very
|> disappointed 
|> : in MCI, thanked him for the information then hung up.
|> : 
|> : I'll be returning to AT&T for now, this is just a reminder to you all
|> : that what *any* long distance company rep tells you and what you
|> actually
|> : get can be two very different things.  Write down every offer, time,
|> date,
|> : name of rep whenever you talk to them and complain in writing.
|> : 
|> : Lynette
|> 
|> Lynette:
|> Don't settle for anything but cash in advance before you switch.  I get
|> calls from my customers all the time asking should they cash that $50
|> or $100 chech they get from Mr. Big Telephone Company.  I always tell
|> them to take the money!  They can always use 10xxx to access our
|> carrier anyway and keep the low rates our service provider gives them! 
|> Since they will never put one dime to Mr. Big Telephone Company, its
|> like finding a free $50 or $100 bill on the pavement!  Hope this helps!
|> 
|> -- 
|> 
|> Keith Brown
|> CallCom International
|> URL: http://www.callcom.com