🚀 go-pugleaf

So what's your point?

I am sure spic "wuz up home" talk in East LA, "Mutha Fuckin" Nigger talk 
in Detroit and New York "Figgeit about it" Brooklyn talk is just as 
confusing as Southern dialect. If not more.

uu wrote:
> November 16, 2003
> Southern Drawls Confuse La. Phone System
> By THE ASSOCIATED PRESS
>  
> 
> SHREVEPORT, La. (AP) -- Southern drawls have thwarted voice
> recognition equipment used by the Shreveport Police Department to
> route non-emergency calls.
> 
> A switchover to a lower-tech, touch-tone system -- in which callers
> hear a voice recording they can respond to by pressing a different
> number for each division -- is scheduled for Monday, said spokeswoman
> Kaycee Hargrave.
> 
> The voice-recognition system asked people to name the person or
> department they wanted. More often than not, the system just didn't
> understand, and they wound up at the wrong place, said Capt. John
> Dunn, who oversees police communications.
> 
> ``In Louisiana, we have a problem with Southern drawl and what I call
> lazy mouth. Because of that, the system often doesn't recognize what
> (callers) say,'' he said.
> 
> Interim Chief Mike Campbell knows all too well how frustrating the
> voice recognition system can be.
> 
> ``I can count on one hand when I have been transferred to where I've
> wanted to go, and I know the system. I can imagine how frustrating it
> would be for a citizen,'' he said. 
> 
> 
> 

uu wrote:
> November 16, 2003
> Southern Drawls Confuse La. Phone System
> By THE ASSOCIATED PRESS
>  
> 
> SHREVEPORT, La. (AP) -- Southern drawls have thwarted voice
> recognition equipment used by the Shreveport Police Department to
> route non-emergency calls.
> 
> A switchover to a lower-tech, touch-tone system -- in which callers
> hear a voice recording they can respond to by pressing a different
> number for each division -- is scheduled for Monday, said spokeswoman
> Kaycee Hargrave.
> 
> The voice-recognition system asked people to name the person or
> department they wanted. More often than not, the system just didn't
> understand, and they wound up at the wrong place, said Capt. John
> Dunn, who oversees police communications.
> 
> ``In Louisiana, we have a problem with Southern drawl and what I call
> lazy mouth. Because of that, the system often doesn't recognize what
> (callers) say,'' he said.
> 
> Interim Chief Mike Campbell knows all too well how frustrating the
> voice recognition system can be.
> 
> ``I can count on one hand when I have been transferred to where I've
> wanted to go, and I know the system. I can imagine how frustrating it
> would be for a citizen,'' he said. 
> 
> 
> 

I have to wonder who the vendor is for the VRU. There are some systems 
that are almost flawless as long as the requested response is just a 
single word. It is, however, one of those things that you get what you 
pay for. If you go with the lowest price, you are bound to get the 
lowest usefulness.

kstahl <ktsahl@yahoo.com> wrote in message news:<9L6dnRptIbUk1iWiRVn-ig@comcast.com>...
> uu wrote:

> > SHREVEPORT, La. (AP) -- Southern drawls have thwarted voice
> > recognition equipment used by the Shreveport Police Department to
> > route non-emergency calls.
> 
> I have to wonder who the vendor is for the VRU. There are some systems 
> that are almost flawless as long as the requested response is just a 
> single word. It is, however, one of those things that you get what you 
> pay for. If you go with the lowest price, you are bound to get the 
> lowest usefulness.

My parents aren't from this country, and some of their family members
who speak English with very heavy Japanese accents have no problems
with certain voice recognition systems, including Discover card's and
AT&T's.  They also think that every American accent is easy to
understand, compared to some Australian and British accents or even
some Japanese accents in Japanese (one aunt who barely knows English
said it was easier to follow the dialog of a samurai movie by reading
the English subtitles than by listening to the actors -- they really
do mumble like John Belushi).

i rented the movie Snatch after hearing from several folks that's it's
pretty good... i gave up on it about 20 mins. into it because i couldn't
understand enough of the dialogue to make sense of the film.  I thought it
was very strange to have that much trouble with it... i've always had to
listen much more closely to that accent, but that movie just required too
much work.



> AT&T's.  They also think that every American accent is easy to
> understand, compared to some Australian and British accents or even

uu@nope.net (uu) wrote in message news:<3fb82a4a.9260565@news.io.com>...
> November 16, 2003
> Southern Drawls Confuse La. Phone System
> By THE ASSOCIATED PRESS
>  
> 
> SHREVEPORT, La. (AP) -- Southern drawls have thwarted voice
> recognition equipment used by the Shreveport Police Department to
> route non-emergency calls.
> 
> A switchover to a lower-tech, touch-tone system -- in which callers
> hear a voice recording they can respond to by pressing a different
> number for each division -- is scheduled for Monday, said spokeswoman
> Kaycee Hargrave.
> 
> The voice-recognition system asked people to name the person or
> department they wanted. More often than not, the system just didn't
> understand, and they wound up at the wrong place, said Capt. John
> Dunn, who oversees police communications.
> 
> ``In Louisiana, we have a problem with Southern drawl and what I call
> lazy mouth. Because of that, the system often doesn't recognize what
> (callers) say,'' he said.
> 
> Interim Chief Mike Campbell knows all too well how frustrating the
> voice recognition system can be.
> 
> ``I can count on one hand when I have been transferred to where I've
> wanted to go, and I know the system. I can imagine how frustrating it
> would be for a citizen,'' he said.

Some voice reco systems for tracking packages, getting stock quotes or
accessing contact lists seem to work very well, even taking into
account accents.  I've seen a particular system work with Texans,
Chinese, Mexicans, Afghanis and several other accents.  In my
experience, a well built (and tested) system based on Philips, Nuance
or Speechworks speech recognizers should have worked, given a
reasonable SNR (15db+).

Does anyone know who the vendor was for the Shreveport system?

In article <675af162.0311180728.163acc3f@posting.google.com>,
Laszlo <laszlo@paragoncomputing.com> wrote:
>uu@nope.net (uu) wrote in message news:<3fb82a4a.9260565@news.io.com>...
>> November 16, 2003
>> Southern Drawls Confuse La. Phone System
>> By THE ASSOCIATED PRESS
>>  
>> 
>> SHREVEPORT, La. (AP) -- Southern drawls have thwarted voice
>> recognition equipment used by the Shreveport Police Department to
>> route non-emergency calls.

[...]

>Does anyone know who the vendor was for the Shreveport system?

Probably the low bidder.

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