🚀 go-pugleaf

chi-tu@ix.netcom.com(Honus Wagner ) wrote:

>Netcom advertises that it is a nationwide server,it has large corporate
>accounts and has tech support........well this is my experience with
>Netcom in the past three months:

>In the past three months I have had:
>48 GPF's
>51 Unexpected Loss of Controls
>18 Nites of being unable to send e-mail
>2 occassions when my messages were erased
>38 occassions when IRC was cancelled
>18 tries, the maximum, to get connected
>11 letters to Tech support unanswered
>2 days of not being told that my POP phone number had changed hence I
>couldn;t sign on.
>2 days of no service....and assorted other headaches I can;'t
>remember...oh yes....it took me almost 2 hours to downlaod Netscape
>with a 14.4 modem..not the fastest but not that shabby either.

>And they have the audacitiy to still charge for what they call service.
>By the way.....I quit tonite....go ahead somebody out there...call me a
>whiner and I call you an idiot.

>Frank


Um...the only problem I've experienced over the last 3 or 4 weeks is
occasionally having to re-dial to connect.

Maybe it might be wise for you to find a different provider.

Honus Wagner (chi-tu@ix.netcom.com) wrote:
: Netcom advertises that it is a nationwide server,it has large corporate
: accounts and has tech support........well this is my experience with
: Netcom in the past three months:

Netcom doesn't advertise this, but they have had a lot of service problems
too...

: And they have the audacitiy to still charge for what they call service.
: By the way.....I quit tonite....go ahead somebody out there...call me a
: whiner and I call you an idiot.

no you're not a whiner.
Make sure you stop payment on your credit card because they are notorious
for forgetting to stop billing people. Make sure you also send them certified
mail telling them you're no longer paying them and why, and send another copy
to yourself for documentation.

They are a bunch of idiots. My dog could run an ISP better than Netcom could.

Go with a local ISP.

--
North Shore Technologies    Ask me about the      Steve Sobol, Principal
1875 East 40th Street       I-WAY series of       WWW Consulting &
Cleveland, OH 44103-3552    Internet-ready        Computer Sales 
e-mail: info@nstc.com       personal computers    sjsobol@nstc.com

chi-tu@ix.netcom.com(Honus Wagner ) wrote:
>Netcom advertises that it is a nationwide server,it has large corporate
>accounts and has tech support........well this is my experience with
>Netcom in the past three months:
>
>In the past three months I have had:
>48 GPF's
>51 Unexpected Loss of Controls
>18 Nites of being unable to send e-mail
>2 occassions when my messages were erased
>38 occassions when IRC was cancelled
>18 tries, the maximum, to get connected
>11 letters to Tech support unanswered
>2 days of not being told that my POP phone number had changed hence I
>couldn;t sign on.
>2 days of no service....and assorted other headaches I can;'t
>remember...oh yes....it took me almost 2 hours to downlaod Netscape
>with a 14.4 modem..not the fastest but not that shabby either.
>
>And they have the audacitiy to still charge for what they call service.
>By the way.....I quit tonite....go ahead somebody out there...call me a
>whiner and I call you an idiot.
>
>Frank

so who did you end up with now frank?

http://www.hooked.net/users/leroyc/

In article <4c2h67$e5h@cloner3.netcom.com> chi-tu@ix.netcom.com(Honus Wagner ) writes:
>Netcom advertises that it is a nationwide server,it has large corporate
>accounts and has tech support........well this is my experience with
>Netcom in the past three months:
>
>In the past three months I have had:
>48 GPF's
Those are due to that crappy mickeysoft app that you are running.

>51 Unexpected Loss of Controls
Most likely your telco lines.

>And they have the audacitiy to still charge for what they call service.
>By the way.....I quit tonite....go ahead somebody out there...call me a
>whiner and I call you an idiot.
>
You are most definitely a person who is clueless.

Support is not the place to send your problems.  Support is for the
asking of questions.  

Here is the official email list:

====================================================================

        New account information ..........  info@netcom.com (auto-reply)
        Accounting and billing ...........  accounting@netcom.com
	Cancel account ...................  cancel@netcom.com
	Pop site (access) problems .......  pop-problems@netcom.com
        USENET and NNTP feed questions ...  netnews@netcom.com
        UUCP email and mailing lists .....  netmail@netcom.com
        Personal Network Connections .....  pnc@netcom.com
        Dedicated Network Connections ....  noc@netcom.com
        Domain name registration .........  hostmaster@netcom.com
        Security or system problems ......  root@netcom.com
        General system admin questions*...  sysadm@netcom.com
	Mail problems ....................  mail@netcom.com
        General "how to" questions .......  support@netcom.com
        All NetCruiser questions .........  support@ix.netcom.com
	Customer liaison .................  liaison@ix.netcom.com or
					    liaison@netcom.com


NETCOM On-Line Communications, Inc.
24-hr. support:  408-983-5970
--------------------------------------------------------------------
--
Ciao!
	John S. 8^{)>
	teddybur@netcom.com
__

Albert Silverman (slvrmn@netcom.com) wrote:
: How much is netcom paying you to distribute your helpful suggestions?

Not enough when it comes to trying to get you to take care of your health.  
You seem to be entering one of your manic phases.  If you would take your 
lithium regularly it would help to even out these mood swings.  Are we 
going to have to call the Doctor again?

--
              A_A  
John Davis   (o o)    The hammer shatters glass but forges steel.      
----------oOO-(^)-OOo----------------------------------------------------
               ~                 Russian Proverb

I reserve the right to post, at my discretion, any nasty or harassing
e-mail I receive.  Repeated occurrences of such e-mail will be referred to
the senders postmaster with a request for action.

Unsolicited commercial e-mail will be proofread at $100/hour (minimum one
(1) hour).  

Follow-up set.  Newsgroups not edited since others reading this 
mis-crossposted thread might be interested.

In article <slvrmnDKG0ns.6vn@netcom.com>,
Albert Silverman <slvrmn@netcom.com> wrote:
>Hey Loony Johnny, come answer this post. And let's have a few of your 
>famous apologies.

At a guess Al I would say his phone connection is the root of most of his 
problems.  Combined with the likelihood he is using the bug infested 
Netluser software.  

2 hours to download Netscape with a 14.4 modem gives an indication that 
either he has something misconfigured with his modem or a real noisy 
line.  Noisy lines are prone to disconnections.  

Abrubt disconnections cause problems for many computers.  Combined with 
the somewhat unstable Netcruiser interface he is practically gauranteed 
thiings like GPF's and Loss of Control errors.  A topic discussed 
frequently in the netcrusier groups.  Its such a prevalent problem that 
even Netcom is reccomending people experienceing these problems to switch 
to the "unsupported" Winsock apps.  

A for his posts going missing; did he post spam, try to post to a 
moderated group, or did he post innapropriately to a domain such as 
christnet - where even Steve Winter now admits innapropriate or offensive 
material can and will be deleted?

Or was he posting to invalid newsgroups like he did in this thread.  4 
invalid newsgroups in the newsgroups line.  And one of these was most 
likely the moderated netcom.announce just misspelled.

Two days lack of service.  Netcom was down for two days this month due to 
the weather in CA.  And was down several times over the past three months 
for upgrades - all of which was mentioned in the motd.

No apologizing there Al.  Just reality.  
-- 
Yesterday upon the stair
I met a man who wasn't there.
He wasn't there again today --
I think he's from the CIA.

chi-tu@ix.netcom.com(Honus Wagner ) wrote:
>Netcom advertises that it is a nationwide server,it has large corporate
>accounts and has tech support........well this is my experience with
>Netcom in the past three months:
[snip]

I'm a disgruntled Netcom customer.  I had nothing but problems.  Their
modems would die at least once per week, and I had to make a
long-distance call to California and sit on hold for 5 minutes to tell
them about the problem.  And then there were the times that my mail
messages weren't sent.  PITA!

If you're in northern/central NJ, check out Eclipse at
http://www.eclipse.net or 1-800-483-1223.  They're very reliable, and
their equipment is very fast.  And the person answering the phone is
usually the president of the company!

--
Bob Scheurle
scheurle@eclipse.net
scheurle@itt.com
NJ Assoc of RR Passengers at http://www.eclipse.net/~scheurle/njarp

In <jrdavisDKG2Hz.Gvy@netcom.com> jrdavis@netcom.com (John Davis)
writes: 
>
>Albert Silverman (slvrmn@netcom.com) wrote:
>: How much is netcom paying you to distribute your helpful
suggestions?
>
>Not enough when it comes to trying to get you to take care of your
health.  
>You seem to be entering one of your manic phases.  If you would take
your 
>lithium regularly it would help to even out these mood swings.  Are we

>going to have to call the Doctor again?
>
>--
>              A_A  
>John Davis   (o o)    The hammer shatters glass but forges steel.     

>----------oOO-(^)-OOo-------------------------------------------------
--
>               ~                 Russian Proverb
>
>I reserve the right to post, at my discretion, any nasty or harassing
>e-mail I receive.  Repeated occurrences of such e-mail will be
referred to
>the senders postmaster with a request for action.
>
>Unsolicited commercial e-mail will be proofread at $100/hour (minimum
one
>(1) hour).  
>
hey john,
we all know you work for Netcom or Netcrap....by the way, my emails are
running about 10 to 1 against Netcom....I'm glad I am leaving
today...do you also defend the rights of worms,rodents,and maggots to
their right to live....you seem the type....

Hey Silverman.....right on.

frank

In <teddyburDKFoBs.7Lv@netcom.com> teddybur@netcom.com (John Sanger)
writes: 
>
>In article <4c2h67$e5h@cloner3.netcom.com> chi-tu@ix.netcom.com(Honus
Wagner ) writes:
>>Netcom advertises that it is a nationwide server,it has large
corporate
>>accounts and has tech support........well this is my experience with
>>Netcom in the past three months:
>>
>>In the past three months I have had:
>>48 GPF's
>Those are due to that crappy mickeysoft app that you are running.
>
>>51 Unexpected Loss of Controls
>Most likely your telco lines.
>
>>And they have the audacitiy to still charge for what they call
service.
>>By the way.....I quit tonite....go ahead somebody out there...call me
a
>>whiner and I call you an idiot.
>>
>You are most definitely a person who is clueless.
>
>Support is not the place to send your problems.  Support is for the
>asking of questions.  
>
>Here is the official email list:


teddybare.
clueless......when I see shit I step over it, not defend it.






>
>====================================================================
>
>        New account information ..........  info@netcom.com
(auto-reply)
>        Accounting and billing ...........  accounting@netcom.com
>	Cancel account ...................  cancel@netcom.com
>	Pop site (access) problems .......  pop-problems@netcom.com
>        USENET and NNTP feed questions ...  netnews@netcom.com
>        UUCP email and mailing lists .....  netmail@netcom.com
>        Personal Network Connections .....  pnc@netcom.com
>        Dedicated Network Connections ....  noc@netcom.com
>        Domain name registration .........  hostmaster@netcom.com
>        Security or system problems ......  root@netcom.com
>        General system admin questions*...  sysadm@netcom.com
>	Mail problems ....................  mail@netcom.com
>        General "how to" questions .......  support@netcom.com
>        All NetCruiser questions .........  support@ix.netcom.com
>	Customer liaison .................  liaison@ix.netcom.com or
>					    liaison@netcom.com
>
>
>NETCOM On-Line Communications, Inc.
>24-hr. support:  408-983-5970
>--------------------------------------------------------------------
>--
>Ciao!
>	John S. 8^{)>
>	teddybur@netcom.com
>__
>

In <4c6hph$498@ixnews5.ix.netcom.com> chi-tu@ix.netcom.com(Honus Wagner
) writes: 
>
>In <teddyburDKFoBs.7Lv@netcom.com> teddybur@netcom.com (John Sanger)
>writes: 
>>
>>In article <4c2h67$e5h@cloner3.netcom.com> chi-tu@ix.netcom.com(Honus
>Wagner ) writes:
>>>Netcom advertises that it is a nationwide server,it has large
>corporate
>>>accounts and has tech support........well this is my experience with
>>>Netcom in the past three months:
>>>
>>>In the past three months I have had:
>>>48 GPF's




HERE'S A NEW ONE....GO TO IRC...AUTHD SERVER IS BUSY....TWO DAYS
NOW...i GUESS THAT IS THE FAULT OF MCROSOFT TOO...HMMMMM JOHN....HOW
MUCH DOES NETCONNNNNNN PAY YOU...I KNOW...THEY GIVE YOU UNINTERRUPTED
SERVICE...BY THE WAY EMAIL IS RUNNING 10-1 AGAINST NETCOM....THE TIDE
IS IMPOSSIBLE TO SWIM AGAINST....AMERICAN LOGIC...ANYONE WHO WOULD
BELIEVE A RUSSIAN PROVERB DOESN;T KNOW SQUAT........






>>Those are due to that crappy mickeysoft app that you are running.
>>
>>>51 Unexpected Loss of Controls
>>Most likely your telco lines.
>>
>>>And they have the audacitiy to still charge for what they call
>service.
>>>By the way.....I quit tonite....go ahead somebody out there...call
me
>a
>>>whiner and I call you an idiot.
>>>
>>You are most definitely a person who is clueless.
>>
>>Support is not the place to send your problems.  Support is for the
>>asking of questions.  
>>
>>Here is the official email list:
>
>
>teddybare.
>clueless......when I see shit I step over it, not defend it.
>
>
>
>
>
>
>>
>>====================================================================
>>
>>        New account information ..........  info@netcom.com
>(auto-reply)
>>        Accounting and billing ...........  accounting@netcom.com
>>	Cancel account ...................  cancel@netcom.com
>>	Pop site (access) problems .......  pop-problems@netcom.com
>>        USENET and NNTP feed questions ...  netnews@netcom.com
>>        UUCP email and mailing lists .....  netmail@netcom.com
>>        Personal Network Connections .....  pnc@netcom.com
>>        Dedicated Network Connections ....  noc@netcom.com
>>        Domain name registration .........  hostmaster@netcom.com
>>        Security or system problems ......  root@netcom.com
>>        General system admin questions*...  sysadm@netcom.com
>>	Mail problems ....................  mail@netcom.com
>>        General "how to" questions .......  support@netcom.com
>>        All NetCruiser questions .........  support@ix.netcom.com
>>	Customer liaison .................  liaison@ix.netcom.com or
>>					    liaison@netcom.com
>>
>>
>>NETCOM On-Line Communications, Inc.
>>24-hr. support:  408-983-5970
>>--------------------------------------------------------------------
>>--
>>Ciao!
>>	John S. 8^{)>
>>	teddybur@netcom.com
>>__
>>
>

Hey Loony Johnny, come answer this post. And let's have a few of your 
famous apologies.

Albert Silverman (slvrmn@netcom.com) wrote:
: Hey, Loony Johnny, you're being paged!

Of your medication again I see Al.
--
              A_A  
John Davis   (o o)    The hammer shatters glass but forges steel.      
----------oOO-(^)-OOo----------------------------------------------------
               ~                 Russian Proverb

I reserve the right to post, at my discretion, any nasty or harassing
e-mail I receive.  Repeated occurrences of such e-mail will be referred to
the senders postmaster with a request for action.

Unsolicited commercial e-mail will be proofread at $100/hour (minimum one
(1) hour).  

Albert Silverman (slvrmn@netcom.com) wrote:
: Hey Loony Johnny, come answer this post. And let's have a few of your 
: famous apologies.

Why Al, you know I've never had occasion to apologize about netcom.  I've
always found them to be a very good ISP.  Nothing to apologize for, unless
it's letting you run loose on the 'net.  But then that's one of the things
I like best about netcom.  They wouldn't think of restricting anyone's
access to the 'net, not even an embarrassment like you.  Now go take your
thorazine like a good Silvernut. 


--
              A_A  
John Davis   (o o)    The hammer shatters glass but forges steel.      
----------oOO-(^)-OOo----------------------------------------------------
               ~                 Russian Proverb

I reserve the right to post, at my discretion, any nasty or harassing
e-mail I receive.  Repeated occurrences of such e-mail will be referred to
the senders postmaster with a request for action.

Unsolicited commercial e-mail will be proofread at $100/hour (minimum one
(1) hour).  

Honus Wagner (chi-tu@ix.netcom.com) wrote:
: >
: hey john,
: we all know you work for Netcom or Netcrap....by the way, my emails are
: running about 10 to 1 against Netcom....I'm glad I am leaving
: today...do you also defend the rights of worms,rodents,and maggots to
: their right to live....you seem the type....

: Hey Silverman.....right on.

Well frank or Honus or whatever your name is, you appear to be one of
those particular useless bits of garbage that thinks the world owes them a
handholding.  Netcom is an ISP not a baby setter.  If you would learn
something about your computer and it's connection to the telephone lines
90% of your problems would go away. 

You have seen fit to leave Netcom, and that is your right.  It's your
nickel, spend it any way you want.  But in leaving you have tried to be as
obnoxious as possible.  You have shown yourself to have all the vile
qualities of a really bad smell.  You have randomly attacked anyone in
sight and have done your best to pick a fight with the entire Netcom user
base.  The fact that the only support you could pick up is from our
resident official net-kook Al (the silvernut) Silverman should be an
indication of what a looser you are.  As for your 10 to 1 e-mail, 10 to 1
of 0 is still 0.  Now I won't offer to hold your hand but I would be
willing to use a long poll and shove you back down the sewer you slithered
out of. 

Your leaving Netcom will be a cause for celebration for us all.  We will
no longer face the very real possibility of being embarrassed by you doing
something really stupid using a Netcom address. 


--
              A_A  
John Davis   (o o)    The hammer shatters glass but forges steel.      
----------oOO-(^)-OOo----------------------------------------------------
               ~                 Russian Proverb

I reserve the right to post, at my discretion, any nasty or harassing
e-mail I receive.  Repeated occurrences of such e-mail will be referred to
the senders postmaster with a request for action.

Unsolicited commercial e-mail will be proofread at $100/hour (minimum one
(1) hour).  

John Davis (jrdavis@netcom.com) wrote:

: Well frank or Honus or whatever your name is, you appear to be one of
: those particular useless bits of garbage that thinks the world owes them a
: handholding.  Netcom is an ISP not a baby setter.  If you would learn
: something about your computer and it's connection to the telephone lines
: 90% of your problems would go away. 

John...
I would almost accept what you are saying if I didn't have a lot of friends
and acquaintances who don't normally try to pick fights with *anyone*, who
had a lot of trouble with Netcom's service and the attitudes of its staff.

Happy New Year...
   Steve


--
North Shore Technologies    Ask me about the      Steve Sobol, Principal
1875 East 40th Street       I-WAY series of       WWW Consulting &
Cleveland, OH 44103-3552    Internet-ready        Computer Sales 
e-mail: info@nstc.com       personal computers    sjsobol@nstc.com

In <jrdavisDKGwyt.IJs@netcom.com> jrdavis@netcom.com (John Davis)
writes: 
>
>Honus Wagner (chi-tu@ix.netcom.com) wrote:
>: >
>: hey john,
>: we all know you work for Netcom or Netcrap....by the way, my emails
are
>: running about 10 to 1 against Netcom....I'm glad I am leaving
>: today...do you also defend the rights of worms,rodents,and maggots
to
>: their right to live....you seem the type....
>
>: Hey Silverman.....right on.
>
>Well frank or Honus or whatever your name is, you appear to be one of
>those particular useless bits of garbage 


Hmmmmmmmm....very interesting coming from someone who sticks up for a
screwed up company and attacks Jews like silverman...I am a Jew also
and it seems you have something with Jews and your using that Russian,
proverb...hmmmmmmmm very interesting comrade....NetCom....comrade....it
is insipid being like yourself who get puked on by big business and
can;t fight back or write back when you get screwed..by what else can I
expect from someone who actually sticks up for Netcum...by the way
..only you and a dork named teddybur are the only two people who are
taking such a stand...geez...could you be wrong and the rest of us
right...oh yeah......I saw that little gem on an IRC group one night
and I did a who is...and guess who was...you maggot...you are the
garbage...you are the stench..oh yes smartypants...check your miserable
spelling....dork

: Sorry but over 240,000 individuals do not agree that "Netcom is the
: worst".  It is only the whiners who cannot understand their own
: computers that are saying that.  You know the people who have trouble
: dialing the operator on the telephone.... ;^)

: As a matter of fact "Netcom is the BEST ISP in the USA".

   This is fairly typical of the responses that Netcom offers to 
recurring problems ie. blame the user or pretend that that the problem 
does not exist.
   When I sent several complaints to netcom about continuing lockup 
problems(where the system fails to respond to any command) I finally 
received a detailed reply listing numerous reasons for this happening all 
but one of which attempted to fault the customer.
  My main complaint with netcom is not the problems but the company 
policy which seems to be one of ignoring a problem in the hope that it 
will go away.
                                        George
  P.S. the number that you give means nothing. If we were to use customer 
counts as a standard then we would all be using AOL.

Wotan (wotan@netcom.com) wrote:

: >   When I sent several complaints to netcom about continuing lockup 
: >problems(where the system fails to respond to any command) I finally 
: >received a detailed reply listing numerous reasons for this happening all 
: >but one of which attempted to fault the customer.

: It was your fault.  You were most likely attempting to use the Netluser 
: interface instead of the alternitive apps.

   Nice try,but I have a shell account and the lockup is a continuing 
Netcom problem.

RICHARD GIDWITZ (rich-g@ix.netcom.com) wrote:
: In <4cneao$nie@mars.cnct.com> nycguy@cnct.com (NYCGuy) writes: 
: >
: >Richard Gidwitz <rich-g@ix.netcom.com> wrote:
: >
: >>I have had no gpf or loss of connection. I eliminated this 
: >>problem. I one found out what the right modem string is for 
: >>my modem. I put 10288 before Netcoms number. I then use the 
: >>application launcher to either launch Netscape or Mosiac. 
: >>Since I have done this all these other problems went away. 
: >>You might give a try, who knows you might get lucky and 
: >>eliminat your problems.
: >
: >Is this an ad for AT&T?  10288 is not a modem string ... it's AT&T's
: >long distance access code.
: >
: >No this is not an add for ATT. Read the tech support online they will
: tell you that the long distance lines work better. This is the way to
: use those long distance lines on a local phone call. 

Netcom Tech support does say this. Did you read the line above that?? It
states that you may (read will) get charged a long dist charge for this
call.
-- 
________________________________________________________________________
Michael Cummings at home, feet up in       |  DARCARS Automotive Group  
Columbia, MD. Internet cummings@netcom.com | National System Operations
  Washington DC. "A radio wasteland"...    |  Center. Silver Spring MD.
   Views expressed are not necessarily     |     Pyramid OSx MIS-12
    those of my employer                   |       Systems Admin.
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