🚀 go-pugleaf

In article <hazkr*6n3@kink.PhaedraV.On.Ca> hugh@kink.PhaedraV.On.Ca (Hugh D. Gamble) writes:
>In article <1992Jul02.033019.24505@xenitec.on.ca>, Ed Hew writes:
>
>> In article <1992Jun29.041429.20085@mks.com> andy@mks.com (Andy Toy) writes:
>> >I got a call last Friday from Telebit saying that Profit Courier would
>> >be contacting me the week of July 6 to arrange the modem swap.  Looks
>
>I got a similac call last week saying Profit would call "sometime".
>I hope it's this week.
>

I had my call from Telebit on 30 Jun.  They told me that I should
receive a call on the week of 6 July, which didn't happen.

Anybody got a call from the carrier?

--
Robert Boucher

(HOME/WORK) boucher@ncs.dnd.ca
(WORK) ...!uunet!revcan!DCSEM!252
(HOME) ...!uunet!revcan!flatout!asimov!rob

In article <hazkr*6n3@kink.PhaedraV.On.Ca> hugh@kink.PhaedraV.On.Ca (Hugh D. Gamble) writes:
>
>To really get even, what we need is a good Canadian modem company. ;-)
>

You have one in ATI. I've been using their 9600etc/e for a year and a half and
its been nothing but great. Hopefully, they'll soon have a V.32bis modem for
sale as well.


-- 
Paul Bash                                                   Techware Design 
bash@tware.com                                              Boulder, CO  U.S.A.

In article <hazkr*6n3@kink.PhaedraV.On.Ca> hugh@kink.PhaedraV.On.Ca (Hugh D. Gamble) writes:
>In article <1992Jul02.033019.24505@xenitec.on.ca>, Ed Hew writes:
>
>> In article <1992Jun29.041429.20085@mks.com> andy@mks.com (Andy Toy) writes:
>> >I got a call last Friday from Telebit saying that Profit Courier would
>> >be contacting me the week of July 6 to arrange the modem swap.  Looks
>
>I got a similac call last week saying Profit would call "sometime".
>I hope it's this week.
>
>> Telebit has sensible choices for the swap in Canada.
>> Unfortunately, I'm told that sensible isn't the way it will be.

i had occasion to speak with telebit today (grrr, a waterlogged netblazer)

i mentioned to the sales dude (Doug Stolt, one of the guys who showed up at the
UU meeting a while back), that telebit was on the verge of loosing a fair
amount of credibility because of the upgrade problems here in canada.

i mentioned the problems with Profit (i forgot LEP's name), and urged him
to bellow at the higher ups about stationning someone in a hotel room with
a container load of WB's.  i told him if he were to place someone in a 
central toronto hotel, over on a friday and saturday, that lots of people
would gladly disconnect their modems, drive in and do the swap, and get it done
with.

i hope this is not totally out of line with what you guys want.

he also said you could call 1-800-telebit and speak to sales if you want
to check your shipment out.

-- 
[ Jim Mercer   Reptilian Research  merce@iguana.reptiles.org  +1 519 893-6085 ]
[             I don't want to work for a company that has a CIO.              ]
[              Disclaimer! I don't need no stinking Disclaimer!               ]

In article <1992Jul13.220903.17665@xenitec.on.ca> merce@xenitec.on.ca (Jim Mercer) writes:
>i hope this is not totally out of line with what you guys want.
>
	If it would get it done, so be it.  Most of the sites I talk
to are PEP sites, or 2400...I would honestly like to get the PEP
upgrade installed and connections improved :)

Marc
-- 
Marc G. Fournier    | R-node Public Access Unix running UnixBBS 1.03
Etobicoke, Ontario  | 416-249-5366   24hrs 7 days/week   network email
voice: 249-4230     | shell/feed accounts available   1800+ newsgroups
marc@r-node.gts.org | Telebit T3000/SupraModem2400/Cardinal 2400  FREE

In article <1992Jul13.220903.17665@xenitec.on.ca> merce@xenitec.on.ca (Jim Mercer) writes:
> he also said you could call 1-800-telebit and speak to sales if you want
> to check your shipment out.

I did call Telebit support on Friday, and ended up leaving voice-mail.

They called back yesterday, and agreed that our modem was one of the
ones that would only require a chip upgrade to become a Worldblazer
(serial number above 302170000), and that if things checked out, they
would call me back (within 1/2 hour) to confirm and put a package in
the mail.  I hope they did the latter, as they did not do the former.
-- 
						Greg A. Woods
woods@Elegant.COM, woods@robohack.UUCP  VE3TCP	ECI & UniForum Canada
+1-416-443-1734 [h]  +1-416-595-5425 [w]	Toronto, Ontario; CANADA
Political speech and writing are largely the defense of the indefensible-ORWELL

In article <1992Jul14.153130.7311@eci386.uucp> woods@eci386.uucp (Greg A. Woods) writes:
> They called back yesterday, and agreed that our modem was one of the
> ones that would only require a chip upgrade to become a Worldblazer
> (serial number above 302170000), and that if things checked out, they
> would call me back (within 1/2 hour) to confirm and put a package in
> the mail.  I hope they did the latter, as they did not do the former.

UPDATE! -- :-( :-( :-(

Another person called back from Telebit this AM, saying she had talked
to the person who called me on Monday.  She wanted to confirm that
indeed someone from Telebit had called to let me know about Profit
Freight, and then fed me the line that [paraphrased] "No, we won't be
sending you a chip upgrade set, and yes, you should still expect a
call from Profit Freight sometime, and they may decide to send you the
chip upgrade after they ask you for your serial number."

Needless to say, I'm confused and frustrated now!

When I expressed my frustration, saying that I knew of several other
local people who had already received their upgrade chip-set packages,
she said "Sorry, but I'm only instructed to call and inform you of the
Profit Freight arrangements."

I didn't remind her that the first call was June 25, and that the
original promise was that Profit Freight would call the week of July 6.

Now, if only there were some other modem maker who had a nice low
price/perf. value, lots of features, and most important, UUCP 'g'
(and other) protocol spoofing.  Are you listening ZyXEL?

Why aren't the Telebit distributors (esp. in Canada) yelling and
screaming at Telebit to get the official right to do these
upgrades/swaps?  Such a move would impress me for one, and I expect
would be well worth the cost to improve customer relations!
-- 
						Greg A. Woods
woods@Elegant.COM, woods@robohack.UUCP  VE3TCP	ECI & UniForum Canada
+1-416-443-1734 [h]  +1-416-595-5425 [w]	Toronto, Ontario; CANADA
Political speech and writing are largely the defense of the indefensible-ORWELL

In article <1992Jul13.220903.17665@xenitec.on.ca> merce@xenitec.on.ca (Jim Mercer) writes:
>>I got a similac call last week saying Profit would call "sometime".
>>I hope it's this week.

It's the end of the "next" week now, no calls from Profit/LEP.
I am less than surprised.

>i mentioned to the sales dude (Doug Stolt, one of the guys who showed up at the
>UU meeting a while back), that telebit was on the verge of loosing a fair
>amount of credibility because of the upgrade problems here in canada.

Time marches on and the facts and lack of results speak for themselves.

>i mentioned the problems with Profit (i forgot LEP's name), and urged him
>to bellow at the higher ups about stationning someone in a hotel room with
>a container load of WB's.  i told him if he were to place someone in a 
>central toronto hotel, over on a friday and saturday, that lots of people
>would gladly disconnect their modems, drive in and do the swap, and get it done
>with.
>
>i hope this is not totally out of line with what you guys want.

Not great for those of us who really don't want to waste a good
chunk of any day driving _into_ downtown Toronto for almost the
same reasons why we don't like to frequent the airport in that
"other" city on the map.  It's still a lot better than letting
LEP hold our modems hostage with unknown ransom terms.  Since
Jim's in Toronto, perhaps we can all give him our T3000s to swap?
	1/2 :-)
I don't know what that'll do for people who aren't even in Ontario
though!

>he also said you could call 1-800-telebit and speak to sales if you want
>to check your shipment out.

Good Plan!  Newsflash...ok I have Telebit on the phone right
now....  The lady I'm speaking to tells me that they shipped
them all to "the Canadian distributor" last Thursday, ... no...
the "distributor" is still Profit, which still means LEP!
Oh, but Profit is a shipping company and their Canadian
affiliate is LEP, which isn't a distributor at all... hmmm.
....on hold....waiting for a person who knows what's really
happening (we hope)....
Ah, next person...
Yes, the modems where shipped to Profit (presumably in the U.S.)
last week.  We (Canadian consignees) are supposed to be getting
the proverbial "phone call" from them RSN.  She was an extremely
congenial person to talk to on this matter, and will again express
my concerns, and apparantly numerous others to their management.
Telebit wants to do everything necessary to ensure that we all get
our WorldBlazers with no aggravation.  The T3000/WB swap is still
supposed to happen at our respective doors with no additional
costs in time or money for us to bear.

I'm to call her back next Friday if I don't get the LEP phone call.
I expect I'll be talking to her in a week.
--
  Ed. A. Hew,    <edhew@xenitec.on.ca>    ....!uunet.ca!xenitec!eah
  XeniTec Consulting Services, Kitchener ON, Canada +1 519 570 9848

In article <hazkr*6n3@kink.PhaedraV.On.Ca> hugh@kink.PhaedraV.On.Ca (Hugh D. Gamble) writes:
>In article <1992Jul02.033019.24505@xenitec.on.ca>, Ed Hew writes:
>You didn't say specifically what you were told.  Did Telebit say how
>Profit would be handling it?

I'm to expect "a phone call later in the week".  Profit would
handle the exchange and work out the details when they call.
Hmmmm, interesting, but my experiences tell me that there is
no Profit Freight in Canada.  They hand off to their affiliate,
LEP International Inc.  Two weeks plus change later, there's no
call from LEP.  I don't expect Profit to call me from the U.S.

>  Has anyone gotten a call from LEP yet?

Not to my knowledge.  A nice lady at Telebit was wondering if anyone
had received a call and asked me that very same question today.

>	[...]
>> I'm now told that LEP will again have the opportunity to ream my
>> sensibilities, patience, and wallet; that I will be forced to
>
>Were those the exact words used? :-)

Not at all.  I was simply informed that Profit was going to handle
the exchange and call me to work out the details by the "end of
the week".  The rest is a simple probability calculation based
on my two previous experiences with LEP.  Having been reamed
twice (in two tries so far) by LEP, on their third try I'm rather
conscious of the vulnerability of my posterior.

>> spend a day or more of major aggravation driving to an airport
>> in another city, find out there is no where to park the car, that
>> I need copious quantities of paperwork and will have to clear
>> customs myself.....  Oh, you want me to take the modems out of
>
>Were those the exact words used?  I was hoping things would make a
>little more sense for this "upgrade swap".

Again, my comments were and are based on unfortunate previous
experience inducing dreaded anticipation.

>	[...]	I'm going to
>call back Telebit and try some gentle questioning before I start
>yelling at them.

Ok, it's been a few weeks.  What can you tell us from your end?

>Give Telebit some recommendations.  I'll tell them not to use
>Profit/LEP again, But I can't recommend who they should use.

I have on several occasions.  FedX, UPS, DHL are three couriers
that do an excellent job for me.  I was also going to pass along
the name of a distributor who had indicated a willingness to do
this for them, but the "someone will call you back later today"
person from Telebit never called.

>To really get even, what we need is a good Canadian modem company. ;-)
># Hugh D. Gamble  UUCP: hugh@kink.UUCP  Domain: hugh@kink.PhaedraV.On.Ca      %

You're in Ontario as well.  Consider what we have for federal
and provincial governments and what their policies are doing,
and dream on.  Oh, do I feel cynical right now!
--
  Ed. A. Hew,    <edhew@xenitec.on.ca>    ....!uunet.ca!xenitec!eah
  XeniTec Consulting Services, Kitchener ON, Canada +1 519 570 9848

In article <1992Jul18.064345.19962@xenitec.on.ca> eah@xenitec.on.ca (Ed Hew) writes:
>I have on several occasions.  FedX, UPS, DHL are three couriers
>that do an excellent job for me.  I was also going to pass along
>the name of a distributor who had indicated a willingness to do
>this for them, but the "someone will call you back later today"
>person from Telebit never called.

I may not be a distributor, but for this one situation I'd be willing to 
help get this exchange deal done.  I can get my hands on a decent amount
of floor space on a temporary basis, and I know a *number* of intelligent 
people who'd *jump* at a chance to make some $$ (thanks to high local 
unemployment rates :-( ). 

Let's get this pain in the backside out of the way and get on with our work.

>  Ed. A. Hew,    <edhew@xenitec.on.ca>    ....!uunet.ca!xenitec!eah
>  XeniTec Consulting Services, Kitchener ON, Canada +1 519 570 9848

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In article <1992Jul19.001931.7817@tdkcs.waterloo.on.ca> timk@tdkcs.waterloo.on.ca (Tim Kuehn) writes:

> Let's get this pain in the backside out of the way and get on with our work.

I'm in the market for a high speed modem.  Until this recent discussion
about people's problems dealing with Telebit, I was considering their
products.

I'd like to know if I can expect to have any problems with my uucp
neighbors if I go with a USR v32, or something along those lines.  Are
there any known communications problems or incompatibilities between
Telebits and USR, Hayes, etc.

Also, I don't want to pay extra for v32 capabilities, etc. if it won't
make any difference when communicating with a Telebit - in that case
I'll just get a cheap 9600.

Can someone clear this up for me?

Murray
-- 
Until my site's in the maps, please reply to "druid!pseudo!mjn".